Information Officer

Citizens InformationLetterkenny, County DonegalFull-time

July 2020

Citizens Information Services provide free, confidential and impartial information, advice and advocacy services to the public on social services, rights and entitlements. North Connacht & Ulster Citizens Information Service (CIS) is currently seeking an:

Information Officer

Maternity Leave Cover (Approx. 6 Months), Full Time (35 Hours per Week), Letterkenny


Key tasks for the post include the direct delivery of information, advice, advocacy and referral services, and liaison with other service providers, both statutory and voluntary. Excellent communication skills, a good level of research and IT skills, and a Leaving Certificate and/or equivalent of education are required. Ideally, applicants will also hold a higher-level qualification in relevant field of study, (e.g. social policy, human rights, social work/social care practice, legal qualification etc.), and / or substantial previous work experience in a busy information/advice/advocacy environment.

  • Full Time Salary: €29,821 - €45,498 per annum (inclusive of Long Service Increments (LSI), see candidate pack for further information).
  • Probationary Period: All new entrants to CIS are subject to a probationary period.
  • Incremental Credit Assessment: CIS operates an incremental credit process for new entrants to the CIS network at request. For further information please see the candidate pack.


An Application Form must be completed in full (late applications and CVs not accepted). The application process is outlined in the Candidate Pack which is downloadable below:

Download the Application Form (docx)

Download the Candidate Pack (pdf)

Closing date is 12.00pm (Noon) on Monday 13 July 2020

Interviews will take place in the weeks following closing date. Please note that due to Covid-19 restrictions, video conferencing software may be used in the interview process

Funded and supported by the Citizens Information Board

CIS is an equal opportunities employer

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