Information Officer

JOB SUMMARY

The remit of the Carer Supports Community team is to deliver one-to-one support to family carers, alongside the design, development and implementation of group and community-based supports.

This team will manage delivery of local and national events (COTY, National Carers Week, Respite Weekends, Training & Education).

The Information Officer (IO) will work with the Support Manager (SM) for Cavan Monaghan. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including, but not limited to:

• Scheduling of carer clinics
• Workshops
• Support groups
• Making internal referrals
• Signposting to external organisations

The Information Officer also provides support to their Network team as required, which will include supporting fundraising.

Where applicable, the Information Officer will oversee all office activities and the carer reception area within their designated Family Carer Support Centre.

The following qualifications, skills and experience are required for this role:

• Minimum Leaving Certificate (or equivalent) and pursued further studies in Office Administration or IT.
• At least 2 years' experience working in a busy office environment.
• Experience of working remotely with excellent broadband.
• The ability to prioritise tasks and work within a dynamic environment.
• Excellent IT skills, mainly:
• Flexibility in attitude and approach to the job and a willingness to help others.
• A reflective approach to work and a willingness to learn and implement a culture of continuous improvement.
• A strong work ethic with excellent attention to detail.
• Effective time management and organisational skills with the ability to manage multiple activities and keep stakeholders informed.
• Excellent communication skills and the ability to establish rapport with a diverse range of people.
• The ability to work autonomously and within a team.
• Fluency in English (written and verbal).
• Experience working in a highly confidential environment.
• Fundraising experience is desirable.
• Full driver's licence with access to own car.

Terms & Conditions

• Full-time position (37 hours per week across Monday to Friday).
• 12-month fixed-term contract.
• Flexibility to travel to meetings as required is essential.
• Salary: €34,861 per annum.
• Access to a defined contribution pension scheme.
• Annual leave entitlement: 23 days per year.