Information Officers

Due to an increase in funding from the Carer Guarantee and an exciting organisational restructure, we’re delighted to be expanding our Carer Support Regional teams.

This role is community based. The Information Officer’s contracted work location will either be centre based or remote (working from home) depending on the geographical area.

We’re currently hiring Information Officers in the following locations:

East Region

• Louth/Meath (community based, part-time)

• Dublin North (community based, part-time)

• Dublin South City & West (community based, part-time)

• Dublin South West (community based, full-time)

• Kildare & West Wicklow (community based, part-time)

• Laois/Offaly (community based, part-time)

South Region

• Kerry (community based, part-time)

West Region

• Sligo, Leitrim & Donegal South (community based, full-time)

• Limerick & North Tipperary (community based, full-time)

• Galway (community based, full-time)

• Roscommon (community based, part-time)

JOB SUMMARY

The remit of the Carer Supports Community team is to deliver one-to-one support to family carers, alongside the design, development and implementation of group and community-based supports.

This team will manage delivery of local and national events such as:

• Carer of the Year Awards

• National Carers Week

• Respite weekends

• Training and education

The Information Officer (IO) will work with the Support Manager (SM) in their catchment area. Their role will involve responding to queries from family carers using the Carers Star Conversation.

The Information Officer will assist in the administration of carer supports including (but not limited to):

• Scheduling carer clinics, workshops, support groups

• Making internal referrals

• Signposting to external organisations

The Information Officer also supports their Network team as required, including fundraising.

Where applicable, the Information Officer will oversee all office activities and the carer reception area within their designated Family Carer Support Centre.

ROLE CRITERIA

The following qualifications, skills, and experience are required for this role:

• Minimum Leaving Cert (or equivalent) and pursued further studies in Office Administration or IT

• At least 2 years’ experience working in a busy office environment

• Experience of working remotely with excellent broadband

• The ability to prioritise tasks and work within a dynamic environment

• Excellent IT skills – mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom, MS Teams

• Flexibility in attitude and approach to the job and a willingness to help others

• A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement

• A strong work ethic with excellent attention to detail

• Effective time management and organisation skills, with the ability to manage multiple activities and keep stakeholders informed

• Excellent communication skills and the ability to establish rapport with a diverse range of people

• The ability to work autonomously and within a team

• Fluency in English (written and verbal)

• Experience working in a highly confidential environment

• Fundraising experience desirable

• Full driver’s licence with access to own car

Terms & Conditions

• Full-time/part-time permanent contract (across Monday–Friday)

• Flexibility to travel to meetings as required is essential

• Salary: €32,455

• Access to a defined contribution pension scheme

• Annual leave entitlement: 23 days per year

• Terms & conditions will be on a pro rata basis for part-time posts