Information Support Officer

Description:

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role:

We are currently looking to recruit a permanent full time Information Support Officer to join our Regional Office team in SVP Mid-West Regional Office. The post holder will have responsibility to work as part of the Regional Office team by providing a point of contact for service users to the Society who contact the Society by telephone, email, letter and in person seeking assistance/information are directed to the appropriate Conference. To treat those approaching the Society for help with dignity and respect in accordance with quality visitation guidelines. This is a great opportunity to join one of Ireland’s largest voluntary organizations and make a difference in your community.

For the first 6-months of this role, the ISO will assist in membership recruitment at least one day a week which will involve but not limited to collaborating with volunteering associations, connecting with Area Presidents and work closely to plan and execute recruitment campaign.

Candidate Requirements:

EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL

EDUCATION • Certificate in Office Administration and Computer course is essential.

KNOWLEDGE • Knowledge of the Society and of its mission and values • Knowledge of needs and issues of the poor and disadvantaged

EXPERIENCE • One year’s experience of handling a diverse range of callers – both in-person and by telephone is essential. • Experience of working within a busy information environment is desirable. • At least two years’ experience in providing varied administrative support in an office environment. • An in-depth knowledge of the geography of the North West Region

SKILLS • Excellent organisation and administrative skills. • Excellent typing skills – ability to be on a phone call and type at the same time. • Ability to work on own initiative or as part of a team. • Excellent communication (written and verbal) and interpersonal skills. • An ability to work well under pressure,resilient. • Proficient in IT – MS Word, Excel, PowerPoint, and experience with a CRM database is desirable. Salary: €37,259.09 per annum. Paid Monthly