Inside Sales Specialist

About This Role:

The Inside Sales Specialist will be directly responsible for 200 customers. This role also plays a vital role in ensuring smooth operations within the Sales Teams. This position is responsible for managing various aspects of sales support, including Accounts Receivable, Pricing, Pre-Sales support, Age Debt management, and Order Management. The ideal candidate is detail-oriented, customer-focused, and able to handle multiple priorities in a fast-paced environment. 

Expectations From The Role:

Key Responsibilities: 

Sales

• Communicate clearly and confidently with customers 

• Creating relationships with customers

• Reliability for delivery and support for customers 

• Create and manage customer orders ensuring accuracy and timely fulfilment. 

• Communicate with sales directors regarding order status, delays, or issues. 

• Address and resolve order-related discrepancies.

Pre-Sales Support 

• Assist the sales directors with preparing proposals, presentations, pre-qualling lines and tender documentation. 

• Provide detailed product information and assist in addressing customer queries during the sales process. 

• Liaise with internal teams (e.g. Sales and Pricing, PreSales) to gather necessary resources for sales opportunities. 

• Attending Customer meetings to ensure all relevant information is captured. 

• Track and follow up on renewal of contracts and flag this internally to Sales prior to renewal dates. 

Pricing 

• Collaborate with sales and product teams to implement promotional pricing or changes to pricing structures. 

• Prepare price quotes and proposals for customers, ensuring compliance with company policies. 

• Analyse pricing data to identify trends and recommend pricing strategies 

• Deal register, where applicable, and issue customer quotes. 

Credit Management 

• Proactively follow up with customers to ensure timely payments by supplying copy invoices and ensuring DD mandates correct and in place. 

• Reconcile First Bill Reviews and resolve any discrepancies in collaboration with the Billing team. 

• Support the resolution of billing disputes by coordinating between sales, customers, and billing teams. 

• Regularly review aged debt reports and attend aged debt calls. 

• Negotiate payment plans with customers, where necessary, to minimize overdue accounts. 

• Issue credits where applicable and attend Credit Review Board Meetings. 

Requirements: 

• Strong understanding of Accounts Receivable, pricing structures, and order management processes. 

• Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., CRM Dynamics). 

• Excellent organisational and multitasking abilities. 

• Strong interpersonal and communication skills, with a customer-first mindset. 

• Detail-oriented with ability to analyse data and provide actionable insights

• Proactive problem-solving and decision-making abilities. 

• Ability to work independently as well as in a team environment. 

Requirements For A Successful Application:

Requirements: 

• Strong understanding of Accounts Receivable, pricing structures, and order management processes. 

• Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., CRM Dynamics). 

• Excellent organisational and multitasking abilities. 

• Strong interpersonal and communication skills, with a customer-first mindset. 

• Detail-oriented with ability to analyse data and provide actionable insights

• Proactive problem-solving and decision-making abilities. 

• Ability to work independently as well as in a team environment. 

Key Performance Indicators:

• Margin OTE Target

• Reduction in Quote to Bill Timeline 

• Reduction in the 90 days + Aged Debt 

• Right first-time orders, bills and installation 

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