Insurance/Administration Assistant

Duties included but not limited to:

• Providing administrative support to Assessors in the form of reporting claims, providing updates involved in the claims process along with finalising office paperwork such as settlements, invoices etc.
• Maintaining Salesforce database and ensuring all claims are up to date with the most recent information along with physical files.
• Preparation of Excel documents.
• Case specific projects as required.
• Updating and progressing case load.
• Managing emails and delivering client and claimant communication with care and accuracy.
• Recording expenses and managing invoices/receipts.
• Fielding calls.
• Liaising with clients and Insurance companies through email and phone calls.
• Liaising with Loss Adjusters from insurance companies through email/phone.
• Relationship management.
• Coordination of meetings/inspections between Assessors/Clients.
• Banking/Post.
• Preparing reports and reporting to Manager.

Requirements:

• 5 years experience.
• Excellent numeracy skills.
• High level of quality and customer service.
• Excellent interpersonal and communication skills (written and verbal).
• Proficiency in MS Office suite especially MS Excel and MS PowerPoint.

Desirable

• Insurance/Property claims experience desirable but not essential.
• Knowledge of Salesforce.