Intensive Support Worker

Intensive Support Worker (Complex Lives)
Duration: Fixed-Term until March 2027 (extension subject to Housing Executive funding)
Salary: £26,027 – £28,283 (£14.30 – £15.54 per hour)
Location: Belfast (working across various locations)
Hours: 35 per week

About Simon Community
At Simon Community, our values shape how we work and how we support people every day. We are:

• Non-judgemental in every interaction
• Supportive, meeting people where they are
• Trustworthy, building relationships based on respect
• Dedicated to ending homelessness and improving lives

The Role:
We’re looking for someone steady, practical and people-focused to join our Complex Lives team. You will support individuals facing multiple, overlapping challenges such as:

• Homelessness
• Substance use
• Mental health issues
• Offending behaviour
• Poor physical health

You will work with a small caseload of 7–10 clients, building meaningful, trusting relationships and supporting each person to move forward at a pace that works for them. As their main point of contact, you will bring consistency, structure and reassurance.

This role also involves close partnership working through a multi-agency team, ensuring support plans are coordinated, clear, and focused on what matters most to each individual.
This is a challenging yet incredibly rewarding role where small steps lead to big change.

Job Purpose

• Provide tailored, person-centred support to individuals with complex needs.
• Build strong, trusting relationships as the client’s key point of contact.
• Support clients to develop and follow a realistic plan that promotes stability, safety and wellbeing.
• Work collaboratively with external services to ensure support is consistent, joined-up and effective.

What You’ll Need
Essential Criteria

• 3 years’ experience working with socially excluded people.
• Proven ability to build and maintain strong partnerships with clients, colleagues and external agencies.
• Experience delivering client-focused support and assessing strengths, needs and risks.
• Ability to self-manage, plan and prioritise workload effectively.
• Strong practical knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Full driving licence and access to a suitable vehicle (mileage allowance provided),
• or if disabled, access to suitable transport to fulfil the requirements of the post, including responding at short notice.
• Willingness to undertake an Access NI check.
• Ability to register with and maintain NISCC registration.

Why Join Simon Community?
We are proud to offer a comprehensive benefits package, including:

• Pension Scheme
• Employer-Funded Healthcare (Benenden Health & Health Shield)
• Death in Service Benefit
• Generous Annual Leave
• Free Access NI Check
• Occupational Sick Pay
• Health & Wellbeing Initiatives
• Learning & Development Opportunities
• Management Development Programmes
• Long Service Recognition
• Blue Light Card (exclusive discounts)