IRT Customer Solutions Specialist Level

IRT Customer Solutions Specialist Level 1

Who we are

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

Description

Location: Craigavon

Hours / Shifts: 37.5 Hours Per Week -Monday-Thursday flexi core hours 10am-4pm AND Sunday 5am-1pm

Business Unit: Clinical Technologies

Open To: Internal & External Candidates

Ref No: HRJOB11819

Salary: Competitive

The Opportunity

We are recruiting for an IRT Customer Solutions Specialist Level 1 to join our Systems Management team within Project Services at our global headquarters in Craigavon.

In this role, you will act as the first point of escalation for clinical study sites participating in global clinical trials using IXRS technology. This technology supports subject enrolment, randomisation, drug inventory management and the recording of subject data. You will provide timely support to sites utilising IRT technology while carrying out a range of activities including Data Management, Inventory Management and User Security Management. The role offers an excellent opportunity to develop customer service, analytical thinking and problem-solving skills while gaining valuable experience within the clinical research environment.

“Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group.

Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac”

What you need to be successful

· Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.

· GCSE (or equivalent) in Mathematics and English Language, Grade C or above

· Previous experience within a customer facing role within a service industry

Further information

For further information on essential and desirable criteria, please review the job description attached to the online job posting.

Additional Information

The working pattern for this role is flexible working Monday to Thursday, with core hours of 10am to 4pm, and a fixed shift on Sundays from 5am to 1pm.

How to apply

Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

Closing Date

We will no longer be accepting applications after 5pm on Tuesday 8 September 2026.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.