ISPCA Customer Service Coordinator

Job Title: ISPCA Customer Service Coordinator Reports to: ISPCA Centre Manager Location: National Animal Centre, Derryglogher, Keenagh, Co. Longford Hours: 9 am to 5 pm. The role is based on seven-day rota system (Time flexibility for weekend and evening work expected) Employment Type: Permanent Date of Commencement: October 2023

About: The Irish Society for the Prevention of Cruelty to Animals (ISPCA) is Ireland’s largest national animal welfare charity and represents 15 affiliated member societies across Ireland. Together the ISPCA and our members, rescue, rehabilitate and responsibly rehome thousands of animals of many different species each year. Our role is to prevent cruelty to animals, to promote animal welfare and to proactively relieve animal suffering in Ireland.

The Role: The overall purpose of this role is to provide excellent customer relations with strong organisational skills and a can-do attitude. You will be based at front desk which, will be the first point of contact both on the telephone and face to face for the organisation.

Principal Duties: • Greeting members of the public in a helpful, friendly and professional manner. • Answering all incoming calls on busy switchboard efficiently and disseminating information on a timely basis to all relevant sections. • Responsible for day-to-day running of the front desk ensuring area is kept neat and tidy and that there is always cover and complying with data protection procedures. • Working cross-functionally as required, assisting with helpline cover, coordinating volunteers, school tours and assisting the rehoming coordinator with paperwork. • Animal adoption record keeping using content management systems. • Updating and maintaining animal re-homing sections and on ISPCA website if required. • Assisting with ordering of stationery, supplies and stock taking. • Daily till receipts for accounts section. • Managing all incoming/outgoing post and couriers. • Compilation of accident/incident reports for health & safety officer. • Monitoring of signing time & attendance sheets for HR /Finance section. • Undertake any other administrative duties that be reasonably assigned from time to time by the Centre Manager. Personal Specification Essential • One year experience in similar role. • Excellent telephone manner with strong customer relation skills. • Experience in managing a busy switchboard and front desk necessary. • Experience working with members of the public and managing a busy reception desk. • Good communication and organisational skills. • Office Administration FETAC Level 5 OR Diploma in Customer Services or equivalent. • Strong Microsoft Office skills. • Ability to priorities, work under pressure and to multi task required. • Knowledge of CRM systems is an advantage along with experience updating a website. • Must be enthusiastic, warm and friendly and a good team player. • Ability to learn on the job and attend relevant training required.

Desirable • Knowledge of and keen interest in, animal welfare and an understanding of our work. • Experience, and or knowledge of working in the charity sector. The above job description is not an exhaustive list of duties and you will be expected to be flexible and to perform different tasks in different areas within reason as necessitated by the business needs and objectives of the organisation. Click Apply Now to submit your CV & Cover note stating - CSC0923  on your application.

The ISPCA is a Registered Charity Number 20008723, CHY5619