IT Service & Contract Management Analyst

Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.

BAND:  5

JOB PURPOSE:
The IT Service & Contract Management Analyst will work as part of a team responsible for dealing with a range of issues for internal customers across the organisation, including Incident and Service Request Management, Change and Problem Management, Contract Management, Asset Management, Cyber Security, Communications and IP Telephony Infrastructure Support. This will also involve liaising closely with a number of IT Service providers.

REQUIREMENTS:
1. Either 
Possess a HND or equivalent level qualification (Level 5*) in a relevant IT related subject.
And
Can demonstrate at least 1 year’s relevant experience within the last 5 years of working within an IT Service desk role.
Or
Can demonstrate at least 2 years’ relevant experience within the last 5 years of working within an IT Service desk role.
And
Can demonstrate continued professional development including the attainment of relevant learning/qualifications.

It will be the responsibility of the applicant to demonstrate equivalency
* Refer to qualification framework for equivalencies

APPLICATION PROCESS
Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions.

Candidates who require a reasonable adjustment to the application process should request this by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Guidance on the completion and return of applications is included in the Candidate Information Pack. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request.

LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.

It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.