IT Technical Officer

Purpose and Function of Post

• To provide first line support for staff and elected members to address technical difficulties and IT related requests, using the helpdesk management system to record and manage support requests.
• To assist with monitoring and maintain the computer systems of the council.
• Assist with the installation, configuration computer systems, diagnose hardware and software faults and solve technical and applications problems presented to the helpdesk function.
• To Assist with projects, procurement, service contract management and System performance and management.

The post will be subject to a Basic ACCESS (NI) check for successful candidates in accordance with Access NI Code of Practice.

Applicants must possess a full, current driving licence which enables them to drive in Northern Ireland and a vehicle available for official business, or have access to a form of transport which enables them to meet the requirements of the post in full1
1Please be advised that this alternative is a “reasonable adjustment” specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence.

The Council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. This list will be valid for 12months. “Another similar vacancy” is defined as a post with a similar job description and person specification and on the same salary scale, which may be in a different department or duration to the vacancy initially advertised. Another similar vacancy does not include posts where the similarity relates solely to the salary scale.