IT User Support Technician

PIMS BUSINESS SYSTEMS LIMITED of Unit 3 , Seapoint Business Park, Tramore, County Waterford, X91 NX43 is actively seeking skilled IT User Support Technicians to join their team on a full-time basis.

IT User Support Technician will play a key role in providing application support on Sage software products in response to customer queries. The ideal candidate will have excellent telephone and interpersonal skills, good organisation abilities and knowledge of accounting & payroll procedures and the Sage 50 and Payroll software applications. Past experience in an accounting software helpdesk environment where troubleshooting skills are required would be a distinct advantage.

Key Duties

• Responds to inquiries from system users and provides advice and guidance on system operation.

• Diagnoses software and hardware faults.

• Undertakes installation, configuration, and maintenance of IT systems and software.

• Liaises with other IT professionals to resolve complex problems

Qualifications and Experience

• University Degree and/or relevant experience

• Proficiency in accounting software and Microsoft Excel.

• Excellent organisational and communication skills.

Remuneration

Annual Salary: €34,000 per annum

Working Hours: 39 hours per week

Should you wish to be considered for the role please send a CV and covering letter to tom.shields@pimbrook.ie

AD PUBLISHED: FROM 04TH NOVEMBER 2025 TO 02ND DECEMBER 2025