Jr Central Channels Product Owner

Central Channels Junior Product Owner

Location – Kilkenny

Glanbia Business Services

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The Opportunity

The Central Channels team are looking for a Jnr Product Owner to join our Customer and Consumer product team. Reporting into the Central Channels product owner and working as part of the Customer and Consumer team. The successful candidate will be a voice of technical expertise on the team when interacting with the rest of the business.

This team is dedicated to innovation and excellence, working on some of the world’s best known brands across the Glanbia Group. Leading key global product initiatives across web and application platforms, with a focus on building and enhancing websites, understanding and shaping new product applications, delivering feature improvements, and managing end‑to‑end product cycle.

Overview

This is an exciting opportunity for a Jnr Product Owner with 2 years plus experience to join our team. You will be responsible for customer websites, page builds, configuration, content updates, bug management, CRs, and technical project planning across the group.

As a Jnr Product Owner, you should have excellent communication and problem-solving skills to identify issues and work collaboratively with various teams to resolve them. Ultimately, you should bridge the gap between business needs and technical requirements to drive continuous improvement through the digital channels as you will be responsible for.

This is a permanent position that will offer a hybrid working model, combining remote and onsite work in our Global Technology Centre in Kilkenny.

Key elements of the role

• You should gain a deep understanding of the business and technology needs. Performing analysis and documentation of as-is capabilities then recommend appropriate applications/technology to improve
• You will build, create and update websites across the group. Working with various different platforms, applications and tools
• You’ll be maintaining and managing content on our website(s), carrying out scheduled/regular content updates by agreed deadlines
• Assist in testing, product and application functionality, troubleshooting solutions or assigning issues to relevant teams as required
• You will be responsible for application maintenance and bug fixes. Triage incidents as appropriate
• Co-ordinate on-going system / applications enhancements and change requests
• Act as a technical point of contact with other internal IT teams and external 3rd party vendors to; plan projects, implement CRs, investigate issues and provide effective resolutions
• Input into technical project planning and management, helping the project to meet deadlines, business and budget objectives
• Help triage and communicate support issues across the team, reviewing tickets in the support system and passing them across the team to the product owners for support. Assisting on the reporting in this area to help identify repeat issues.

Qualifications

• 3rd level qualification in a technical degree (Computer Applications, Computer Science, Information Systems etc.), related field or relevant experience

Skills & Experience

• Two or more years of experience within a similar role
• Experience with content management systems such as (Shopify, WordPress, SharePoint Online etc.)
• HTML/ CSS knowledge. Our systems are platform led applications
• Knowledgeable in website infrastructure, including domain and DNS management, hosting, and basic networking principles
• Exposure to web connected applications, OneTrust and additional website‑integrated tools
• Focused on and driven to provide the highest quality of outputs for client and customer service
• Strong communication skills
• Creative and effective problem solving skills

Competencies

• A positive can do attitude & comfortable operating to multiple deadlines and projects at once
• Excellent communication skills and have the ability to communicate recommendations effectively to 3rd parties at all levels
• Readable knowledge with HTML/ CSS
• The energy, enthusiasm and drive to make it happen
• A team player who has the ability to motivate others, making it fun while getting the job done
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better
• A love for problem solving identifying, prioritizing, and implementing a solution
• A passion for technology and applications

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and How You Will Work

The opportunity will be based in Kilkenny with hybrid working arrangements available, which allows you greater choice in how you work and live, giving you a better work-life balance.

What We Would Like to Offer You

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health plan, pension and competitive salary.