Junior Custom Commercial Manager

JOB SUMMARY:

As a Junior Custom Commercial Manager, you will use your expertise to support Area Sales Managers and customers with Custom orders. In this role within our Markets department, you will collaborate closely with the Supply Chain and Product teams to ensure the timely production and delivery of bespoke orders manufactured on our dedicated custom-order lines. This specialised capability distinguishes Portwest from its competitors, and as a Junior Custom Commercial Manager, you will play a key role in ensuring all custom orders are completed and delivered on schedule.

KEY RESPONSIBILITIES:

• Respond to requests for quotes on Custom enquiries within your region.
• Act as the main point of contact for all Custom orders in your market.
• Manage all communications with Sales Team in your region regarding Custom orders.
• Address customer concerns, complaints, and supply issues through effective communication; support the development of corrective actions and ensure issues are fully resolved.
• Work closely with the Sales Teams to maintain a strong understanding of market needs.
• Monitor the quote platform, obtain costings from Product Managers, and update sales prices promptly. Protect margins while aiming to secure business through Custom quotations.
• Coordinate with internal departments to ensure your market and Sales Teams receive the required support.
• Develop a strong understanding of existing customer relationships and their specific requirements.
• Ensure timely resolution of order management workflows.
• Handle order entry, order amendments, data validation, and reporting tasks.
• Manage stock-holding agreements and oversee the drawdown of stock from the warehouse.

REQUIREMENTS:

• Relevant third level qualification within Business/Administration is desirable but not essential.
• 2+ years’ experience in an office-based role required
• Interest in sales and improving the sales process
• Project Management skills and experience
• Strong analytical skills and data-driven thinking
• Advanced communication and interpersonal skills