Key Account Executive

Key Account Executive

Specific Purpose Contract until August 2027, based on customer location in Leixlip, Co. Kildare

Here at Three, we’ve done things differently since day one.

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join our team as a Key Account Specialist

Here you'll play a pivotal role in ensuring high levels of performance and satisfaction for our customer on site. As a member of this exclusive team, you will contribute in providing 1st and 2nd line support, conducting comprehensive triage, and managing Incidents and Service Requests in alignment with agreed service level targets.

What else it involves

• Foster a strong customer-centric culture, to uphold service level agreements and provide an outstanding customer experience.
• Manage a diverse range of Key Account processes and activities, taking ownership and driving solutions and improvements.
• Proactively anticipate and manage escalations, serving as the primary point of contact for all internal queries.
• Collaborate with the Account Manager on this account, offering guidance on the management of the account.
• Take ownership of issues and focus on efficiency, optimisation, and innovation.

The skills we're looking for

• Reporting skills
• Billing Management: Handle the full cycle of billing processes, including invoicing, tracking payments, and resolving billing issues.
• Reporting: Generate comprehensive billing reports using Excel and other financial tools to provide insights into billing trends, payment statuses, and discrepancies.
• Data Analysis: Analyse billing data to identify patterns, discrepancies, and areas for improvement, presenting findings to the customer.
• Process Improvement: Continuously review and improve billing procedures to enhance efficiency and accuracy.
• Collaboration: Work closely with all stakeholders to ensure seamless operations.

Desirable Skills

• 12 months experience in a business environment, demonstrating the ability to take ownership of personal development.
• Strong teamwork ethic with a dedication to supporting colleagues and achieving departmental goals.
• Capacity to manage high workloads and conflicting priorities while maintaining a commitment to delivering exceptional service.
• Proficiency in administrative tasks, including reporting, and advanced Excel skills.
• Excellent interpersonal and communication abilities, capable of engaging with stakeholders at all levels of the business.
• Exceptional organizational and time management skills, with attention to detail and a focus on accuracy.
• Experience with Salesforce is advantageous but not essential.

Personal Attributes

• Results-oriented mindset with a dedication to customer satisfaction.
• Motivated, ambitious, and resilient, with a knack for problem-solving.
• Strong planning and organizational abilities, coupled with the initiative to work autonomously when required.

Benefits of Working at Three

• Competitive salary, completion bonus & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as Coursera
• Free on-site parking

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!