Key Account Manager, Quality

Key Account Manager - Quality

Location: Craigavon

Hours: 37.5 hours per week

Salary: Competitive

Business Unit: Clinical Services

Open To: Internal & External Applicants

Ref No.: HRJOB11429

The Role

Are you ready to drive excellence in Quality on a global scale? As our Key Account Manager, Quality, you will take ownership of all Quality matters for a portfolio of valued customer accounts, building strong, direct relationships with their Quality teams. This is a dynamic and collaborative role, where you'll proactively manage client expectations, deliver tailored solutions, and nurture long-term partnerships.

Your day-to-day will involve engaging with customers through regular teleconferences and review meetings, visiting client sites, and participating in audits. You’ll act as a trusted advisor, offering expert guidance on Quality during business process review, design, risk assessment, and optimisation, always championing continuous improvement whilst ensuring full compliance with cGMP, Almac SOPs, and company policies.

In addition, you'll play a pivotal part in reviewing and approving Quality documentation, conducting global trending analyses, and monitoring key performance indicators to drive success. If you’re passionate about Quality and thrive in a customer-facing role, we invite you to join us and make a real impact.

What we are looking for

· Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up employment in the UK

· Degree level qualification (or equivalent)

· Experience in a customer-facing role

· Experience of managing a global customer account

· Managing multiple customers at one time

· Experience of presenting via MS Teams and in person at Customer Review Meetings

- To Senior Management level

(For further information on essential and desirable criteria, please refer to the job description attached to the online job posting.)

Apply Now

Apply online via our career’s website www.almacgroup.com/careers& ensure you tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

Closing Date

We will no longer be accepting applications after 5pm on 14th April 2026.