Key Accounts Representative

Job Title: Key Account Representative

Location: Millennium Business Park, D11 PN52

Reporting to: Corporate & Key accounts Team Lead

Hours of Work: Between 8 am –5.30 pm Monday to Friday

Role Context:

The Key Account Representative will work as a vital part of the Customer Service and sales team to act as a support to the customer and account managers as they transact their business with The Panda Group.

Full training will be provided through our commercial call centre for 6-8 weeks before moving to the Key accounts team.

Principal accountabilities include:

• Answer all incoming emails and process all queries in an efficient manner
• Dealing with incoming calls from key commercial customers and take responsibility of the query
• Taking orders for key account customers while ensuring a very high level of accuracy always.
• Liaise with operational teams for all sites to ensure all jobs are carried out and any special or emergency requests are adhered to.
• Log complaints and ensure they are resolved in a timely manner.
• Liaise with account managers and customers to provide the best service and price possible while ensuring company margins are met.
• Provide reports monthly for both account managers and key account customers where required.
• To have a good knowledge about our industry and its products while providing customers with waste/ recycling information as requested.
• Ensure all PO’s are up to date and work closely with the admin/credit control teams to resolve any invoice queries.
• Amend schedules as required by customers site wide, especially during busy /seasonal periods
• To be prepared to work in a flexible multi skilled environment
• Work as part of a team with a positive attitude

Skills Required

• Professional & Friendly telephone /email manner
• Knowledge retention
• Attention to detail
• Customer Focused
• Good organisational skills
• Good computer skills
• Ability to work in team environment
• Effective Communication skills
• Proven ability to perform and remain calm under pressure
• Flexibility – the ability to respond to different tasks in other areas of the working environment
• Note: You must be 18 years or over

Package Offered:

• Competitive Salary
• 20 days paid annual leave
• Employee wellbeing programmes
• OTE bonus
• Sports & Social clubs
• Career growth opportunities through mentoring and training
• Permanent role if successful after 6 months probation

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