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Key Accounts Representative

PandaCappagh Road, Finglas West, Dublin 11Full-time

Job Title: Key Account Representative

Location: Millennium Business Park, D11 PN52

Reporting to: Corporate & Key accounts Team Lead

Hours of Work: Between 8 am –5.30 pm Monday to Friday

Role Context:

The Key Account Representative will work as a vital part of the Customer Service and sales team to act as a support to the customer and account managers as they transact their business with The Panda Group.

Full training will be provided through our commercial call centre for 6-8 weeks before moving to the Key accounts team.

Principal accountabilities include:

  • Answer all incoming emails and process all queries in an efficient manner
  • Dealing with incoming calls from key commercial customers and take responsibility of the query
  • Taking orders for key account customers while ensuring a very high level of accuracy always.
  • Liaise with operational teams for all sites to ensure all jobs are carried out and any special or emergency requests are adhered to.
  • Log complaints and ensure they are resolved in a timely manner.
  • Liaise with account managers and customers to provide the best service and price possible while ensuring company margins are met.
  • Provide reports monthly for both account managers and key account customers where required.
  • To have a good knowledge about our industry and its products while providing customers with waste/ recycling information as requested.
  • Ensure all PO’s are up to date and work closely with the admin/credit control teams to resolve any invoice queries.
  • Amend schedules as required by customers site wide, especially during busy /seasonal periods
  • To be prepared to work in a flexible multi skilled environment
  • Work as part of a team with a positive attitude

Skills Required

  • Professional & Friendly telephone /email manner
  • Knowledge retention
  • Attention to detail
  • Customer Focused
  • Good organisational skills
  • Good computer skills
  • Ability to work in team environment
  • Effective Communication skills
  • Proven ability to perform and remain calm under pressure
  • Flexibility – the ability to respond to different tasks in other areas of the working environment
  • Note: You must be 18 years or over

Package Offered:

  • Competitive Salary
  • 20 days paid annual leave
  • Employee wellbeing programmes
  • OTE bonus
  • Sports & Social clubs
  • Career growth opportunities through mentoring and training
  • Permanent role if successful after 6 months probation

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