Domestic Supervisor

Principal Duties and Responsibilities

The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree.

Professional

• Performance management systems are part of role and you will be required to participate in the Hospital’s performance management programme.

• Monitoring of sickness/absence and implementation of local and national control measures at Department Level. Proactively manage persistent poor staff attendance.

• Ensure that the highest standard of hygiene and cleanliness is maintained as per HIQA standards and guidelines.

• Liaise with Ward Managers and Heads of Department to ensure a high standard of service is maintained in their areas.

• Liaise with Infection Prevention and Control Team and Consultant Microbiologist as required.

• To monitor each ward and Department ensuring cleaning schedules and frequencies are being carried out efficiently and effectively.

• To order, issue and control cleaning materials, equipment and other related items.

• To arrange roster and cleaning schedules in accordance with budget allocation.

• To keep necessary records i.e. PPARS reports, control data, personnel files etc.

• Drive continuous quality improvement through a team based approach demonstrating effective management and regular performance monitoring of service delivery through agreed Key Performance Indicators (KPIs)

• To review output, performance and quality and implement training as required.

• To carry out regular quality checks and patient environment audits.

• To carry out regular maintenance checks and to report daily maintenance problems.

• To carry out induction and “on the job” training for all employees.

• To advise the Facilities Manager of new stock requirements.

• To ensure all staff are trained in all aspects of Health & Safety and that regulations are compiled with.

• To supervise the daily work of all Domestic Staff and to deal with problems as they arise.

• To carry out all other duties relating to Domestic Services as the Facilities Manager may from time to time reasonably require.

• To lead by example a professional, punctual and dedicated team promoting open communications.

KPI’s

• The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets.

• The development of Action Plans to address KPI targets.

• Driving and promoting a Performance Management culture.

• In conjunction with line manager assist in the development of a Performance Management system for your profession.

• The management and delivery of KPIs as a routine and core business objective

PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS:

• Employees must attend fire lectures periodically and must observe fire orders.

• All accidents within the Department must be reported immediately.

• Infection Control Policies must be adhered to.

• In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits.

• In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted.

• Hospital uniform code must be adhered to.

• Provide information that meets the need of Senior Management.

• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Risk Management, Infection Control, Hygiene Services and Health & Safety

• The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

• The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility.

• The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas:

o Continuous Quality Improvement Initiatives

o Document Control Information Management Systems

o Risk Management Strategy and Policies

o Hygiene Related Policies, Procedures and Standards

o Decontamination Code of Practice

o Infection Control Policies

o Safety Statement, Health & Safety Policies and Fire Procedure

o Data Protection and confidentiality Policies

• The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Group’s Risk Management Incident/Near miss reporting Policies and Procedures.

• The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.

• The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services.

• The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager.

• The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.

• The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained.

• The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.

• It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice.

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/or experience

Each candidate must, at the latest date for receipt of completed application forms for the post, possess the following:

Professional Qualifications, Experience, etc.

a) Eligible applicants will be those who on the closing date for the competition:

(i) Possess a Junior Certificate

OR

(ii) Have completed a relevant examination at a comparable standard in another jurisdiction.

AND

b) Have a minimum of 3 years working in a relevant industry.

AND

c) Possess a competent level of spoken and written English to compile HACCP/HIQA documents.

AND

d) Candidates must possess the personal competence and capacity to properly discharge the duties of the role.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Post Specific Requirements

• Demonstrate depth and breadth of experience in management and supervision of staff including management of rotas.

• Depth and breadth of experience dealing with public/customer services.

• Have relevant hospital/health care experience within the last 5 years.

Additional eligibility requirements:

Citizenship requirements

Eligible candidates must be:

(i) EEA, Swiss, or British citizens

OR

(ii) Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Candidates must demonstrate:

Professional Knowledge

• Demonstrate knowledge of National Standards for Safer Better Hospital Standards (2012).

• Demonstrate evidence of a good overview of the range of domestic service requirements and their role in the provision of safe hospital care.

• Demonstrate evidence of management experience.

• Demonstrate evidence of computer skills

Planning & Organising Skills

• Demonstrate the ability to plan and organise day to day work in association with the wider healthcare team

• Organise and prioritise own workload and to work on their own initiative.

• Be flexible in their approach to their work.

• Forward plans for service developments.

• Anticipates trends and identifies opportunities.

• Ensures that learning from new service models and practices influences service planning and delivery.

• Ensure that records are contemporaneous and are maintained in accordance with the ‘National Hospitals Office Code of Practice Health Care Records Management Standards’ (HSE 2007)

• Demonstrate capacity for management responsibility and demonstration of initiative, including decision making. Improve efficiency within working environment ability to evolve and adapt to a rapid changing Environment.

• The ability to ensure that critical human and material resources are allocated in an effective way, monitors activity levels and intervenes to align resources and maximise efficiencies.

Patient/Customer Focus

• Demonstrate awareness of Quality Focus initiative in line with the Hospital’s and Saolta Hospital Group’s Continuous Quality Improvement Programme

Leadership & Teamwork Skills

• Demonstrate leadership and team management skills, including the ability to work as part of a multi-disciplinary team

• Demonstrate motivation and an innovative approach to job & service developments

• Demonstrates a teaching ability and an educational focus

• Demonstrate an ability to implement and evaluate change.

Decision Making & Problem Solving Skills

• The ability to analyse information and make effective decision and solve problems in a timely manner.

Communication & Interpersonal Skills

• Demonstrate effective communication skills including the ability to present information in a clear and concise manner.

• Foster and build good communication with all other Healthcare Professionals and patients/families of service users.

• Demonstrate a willingness to share knowledge and/or new ideas with staff and colleagues

• Demonstrate negotiation/influencing skills

Policies and Procedures

• Ability to participate in the development and implementation of policies and guidelines.

The salary scale for the post is:

€41,117 - €42,190 - €43,335 - €44,433 - €45,608 - €46,817 - €48,064