Multi Task Attendant

Purpose of the Post

The Multi Task Attendant (MTA) will work as part of a multidisciplinary team to assist in the provision of health care for patients. He/she supports and assists patients in all activities in line with agreed patient and service needs.

 As directed, the MTA supports the provision of a high quality, clean and customer focused service including attending to agreed housekeeping, portering or general duties as assigned.

Duties assigned to the MTA will vary depending on the care setting.

This a 24/7 role

As part of the role of the MTA the successful candidate will be required to provide security cover.

Principal Duties and Responsibilities

·        The person holding this post is required to support the principle that the care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree

·        Maintain throughout the Group’s awareness of the primacy of the patient in relation to all hospital activities.

·        Performance management systems are part of role and you will be required to participate in the Group’s performance management programme

·        Service needs will require movement of Multi-Task Attendant between wards/departments/relief duties as directed. The duties of the Multi-Task Attendant will be dependent on the individual needs of the care setting.

·        Below is an outline of the principal duties a Multi-task Attendant may carry out, as assigned and as directed

·        *To observe the Hospitals policies and procedures on discretion and confidentiality relating to patients and/or their families and colleagues.

·        *To assist other professionals and colleagues in promoting a cheerful, pleasant environment.

·        Assist in keeping units clean and tidy.

·        Report all incidents and accidents involving patient’s staff and visitors to nurse in charge.

·        Observe and report faulty or broken equipment as a matter of urgency.

·        Assist and support patients/clients

·        Respect patients/clients and their families showing dignity , courtesy and professionalism at all times

·        Act as an advocate for patients/clients, as appropriate

·        Assist in the provision of a quality service and work in line with national and locally devised policies and regulations

·        Maintain a strict code of personal and general hygiene in the work place as per work schedules and existing policies and procedures.

·        Carry out assigned and delegated responsibilities involving direct care and all activities of daily living under supervision.

·        Assist in attending to the needs of patients, including moving and handling of patients/clients, fitting of equipment etc

·        When directed be responsible for the transport of patients/clients and relevant medical charts and product etc throughout the site.

·        Carry assigned bleep and be contactable at all times when on duty

·        Report any equipment faults to the person in charge and ensure all equipment is stored safely.

·        May be required to provide security cover when required

Health & Safety

 The Multi –Task Attendant will

·        In accordance with Health and Safety at work policy, it is each staff members responsibility to observe all rules relating to Health and Safety and Conduct at Work and to use any equipment provide in a safe and responsible manner

·        Understand and adhere to all relevant HSE policies, guidelines and procedures, comply with health and safety, infection control and risk management procedures, comply with statutory obligations.

·        Report any incident or potential incident which may compromise the health and safety of patients/clients /residents, staff or visitors and take appropriate action.

·        Report any accidents, near misses to the person in charge and ensure completions of incident/near miss forms

·        Attend training courses as required e.g. CPR, hygiene, HACCP, Fire Prevention etc

·        Conduct his/herself in a manner that ensures safe patient /client care

Education & Training

The Multi-Task Attendant will

·        Attend induction and mandatory in-service education

·        As directed participate in the induction of new staff

·        Maintain continuous personal and participate in team based development, education, training and learning

·        Participate in appraisal and the development of a personal development plan in conjunction with his /her line manager

Administrative Duties

The Multi – Task Attendant will

·        Attend staff meetings and contribute constructively to the smooth running of the unit

·        Contribute to the maintenance of updating of patient/client/resident documentation.

General:

Comply with all uniform and hygiene requirements – including appropriate cleaning and catering attire required to comply with infection control, EHO and HACCP regulations.

Service needs will require a level of movement of between cleaning, catering and portering staff between wards/departments/relief duties from time to time.

This post may be subject to restructuring in the future to facilitate the reorganisation of acute services in line with clinical models of acute care and needs of the service.

PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS:

·        Employees must attend fire lectures periodically and must observe fire orders.

·        Employees must attend training that is mandatory as stipulated by the Director of Nursing Roscommon Hospital

·        All accidents within the Department must be reported immediately.

·        Infection Control Policies must be adhered to.

·        In line with the Safety, Health and Welfare at Work Act, 2005 all staff must comply with all safety regulations and audits.

·        In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Building is not permitted, this includes e-cigarettes.

·        Hospital uniform code policy must be adhered to.

·        Provide information that meets the need of Senior Management.

Risk Management, Infection Control, Hygiene Services and Health & Safety

• The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.
• The post holder is responsible for ensuring that they become familiar with the requirements with all relevant Policies and Procedures.
• The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.
• The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.
• The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained.
• The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

The role of Multi Task Attendant will involve working evening, night duty and general out of hours shift patterns and will include regular weekend work.

Eligibility Criteria

Qualifications and/ or experience for all posts

Professional Qualifications, Experience, etc

(a)    Eligible applicants will be those who on the closing date for the competition:

(i)     Possess the relevant QQI Further Education and Training (FET) Level 5 Certificate in Health Service Skills.

or

(ii)   FETAC Level 5 Certificate in Health Service Skills or Healthcare Support.

or

(iii)  A relevant healthcare qualification.

or

(iv)  Be currently employed as an Attendant, Multi-Task or a comparable role and be willing to undertake a QQI/FET Level 5 programme in Health Service skills or equivalent.

And

(b) Candidates must have the personal competence and capacity to properly discharge the duties of the role.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character

Post Specific Criteria MTA posts

Note: Successful candidates for Multi-Task Attendant post will require undertaking training of relevant Health Skills FETAC level 5 qualification (MTA) (if not already in receipt of Fetac Level 5 qualification or equivalent relevant Health Care qualification).

Other requirements specific to the posts

Post holder will be required to work shift work including weekends and nights.

Flexibility as regards working hours as post is 24/7 365 days a years and ability to adapt quickly to different working environments on a daily basis.

Skills, competencies and/or knowledge

Demonstrates the following:

Professional Knowledge

• Demonstrate evidence of knowledge of regulations including EHO, HIQA and HACCP regulations and the requirements in this role to adhere to same.
• Demonstrate knowledge to carry out the duties and responsibilities of the role
• Demonstrate knowledge in the area of healthcare
• Demonstrate an ability to apply knowledge to best practice
• Demonstrate a commitment to continuing professional development
• Demonstrate ability to work under pressure
• Demonstrate a commitment to assuring high standards and strive for a patient/ resident/ service user centred service
• Understands the importance of hygiene practices

Planning and Organising

• Demonstrate evidence of ability to plan work effectively and efficiently.
• Demonstrate flexible approach – to working hours, rostering e.g. unsocial hours/shift work, night duty, on call, attitude to work
• Demonstrates ability to manage deadlines and handle multiple tasks
• Demonstrates evidence of time management and know how to prioritise workload
• Reports, documents and records incidents and complies with local policy in relation to records, as appropriate.

Teamwork

• Demonstrate ability to work under direction or as part of a team.
• Demonstrate motivation and an innovative approach to job.
• Demonstrates respect to patients/ residents/ service users and staff
• Engages with Line Management & Colleagues to improve patient/ resident/ service user experience and outcomes

Patient/ Resident/ Service user/Customer Focus

• Demonstrates commitment to providing a quality service.
• Demonstrate evidence of ability to empathise with and treat patients/ residents/ service users, relatives and colleagues with dignity and respect.
• Demonstrate motivation to fulfil the role and contribute to improving the service.
• Demonstrate the ability to maintain confidentiality.
• Is aware of “Person centred care” and understand need to follow care plans.

Communication & Interpersonal Skills

·      Demonstrate effective communication skills including the ability to present information in a clear and concise manner.

·      Demonstrate ability to communicate with colleagues in a professional and respectful manner,

·      Demonstrate ability to communicate with patients in a compassionate, respectful and dignified manner.

·      Possess a competent level of spoken and written English to compile HACCP documents

·      Demonstrate ability to listen openly, using questions to check understanding/avoid misinterpretation.

Campaign Specific Selection Process

Ranking/Shortlisting / Interview

A ranking and or short listing exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or short listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.

Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.

Diversity, Equality and Inclusion

The HSE is an equal opportunities employer.

Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. 

The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated.

The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition.

For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at https://www.hse.ie/eng/staff/resources/diversity/

Code of Practice

The Health Service Executive / Public Appointments Service will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, information for candidates”.

Codes of practice are published by the CPSA and are available on www.cpsa.ie.

Remuneration

The Salary scale for the post at 01/03/2025 is:

€35,434 - €36,883 - €38,410 - €38,816 - €39,813 - €40,675 - €41,917 - €43,204 - €44,539

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, local authorities, health service and other public service bodies and statutory agencies.