L, Staff Officer

The person holding this post is required to support the principle that the care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree

• Maintain throughout the Group’s awareness of the primacy of the patient in relation to all hospital activities.
• Performance management systems are part of role and you will be required to participate in the Group’s performance management programme

The post holder will be required to work on his/her own initiative to:

Administration

• Ensure the efficient day-to-day administration of area of responsibility
• Ensure deadlines are met and that service levels are maintained
• Ensure an even distribution of workload among team, taking into account absence due to annual leave etc
• Ensure policies and procedures are well documented and understood and adhered to by staff in own section
• Ensure accurate attention to detail in own work and work of team
• Use appropriate technology to ensure work is completed to a high standard
• Ensure that archives and records are accurate, maintained confidentially and readily available to the appropriate authority
• Ensure line management is kept informed of issues
• Ensure that the front line of the service is kept informed and that their views are communicated to middle management
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

Human Resources / Supervision of Staff

• Supervise and ensure the well-being of staff within own remit
• Create and maintain a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships
• Deal with under performance in a timely and constructive manner
• Identify training and development needs of staff in own area
• Promote co-operation and working in harmony with other teams and disciplines

· To adhere to General Data Protection Regulations (GDPR) and the safeguarding of the privacy rights of individuals in relation to the processing of their personal data.

Customer Service

• Promote and maintain a customer focused environment by ensuring service-users are treated with dignity and respect
• Seek feedback from service users/customers and implement change to incorporate same, in agreement with line manager

Service delivery and improvement

• Embrace change and adapt local work practices accordingly, ensuring team knows how to action changes
• Encourage and support staff through change processes
• Monitor efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise
• Undertake any other duties that may be assigned from time to time

Standards, policies, procedures & legislation

• Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices to perform the role effectively and to ensure current work standards are met by own team
• Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc.
• Pursue continuous professional development in order to develop management expertise and professional knowledge
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc and comply with associated HSE protocols for implementing and maintaining these standards
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etcand comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

KPI’s development

• The post holder will work with user departments in meeting KPI data requirement
• The identification and development of Key Performance Indicators (KPIs)
• The development of Action Plans to address KPI targets.
• Driving and promoting a Performance Management culture.
• In conjunction with line manager assist in the development of a Performance Management system for your profession.
• The management and delivery of KPIs as a routine and core business objective

PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS:

• Employees must attend fire lectures periodically and must observe fire orders.
• All accidents within the Department must be reported immediately.
• Infection Control Policies must be adhered to.
• In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits.

· In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted.

• Hospital uniform code must be adhered to.
• Provide information that meets the need of Senior Management.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Risk Management, Infection Control, Hygiene Services and Health & Safety

• The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.
• The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility.
• The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas:
• Continuous Quality Improvement Initiatives
• Document Control Information Management Systems
• Risk Management Strategy and Policies
• Hygiene Related Policies, Procedures and Standards
• Decontamination Code of Practice
• Infection Control Policies
• Safety Statement, Health & Safety Policies and Fire Procedure
• Data Protection and confidentiality Policies
• The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Group’s Risk Management Incident/Near miss reporting Policies and Procedures.
• The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.
• The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services.
• The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager.
• The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.
• The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained.
• The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.
• It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.