Learning & Development Administrator

Job Description and Person Specification

• Support the smooth running of all training courses through the effective planning and organisation of venues, catering, facilitators, documentation, line managers, and learners.

• Provide physical support/presence where needed prior to, during, and following the delivery of training.

• Provide support to the team to enable effective delivery of the organisation’s Learning & Development strategy.

• Work to agreed standards and timescales to ensure staff training and development needs are addressed and delivered appropriately, providing core information when required.

• Maintain the e-learning platform.

• Develop and maintain data information systems, inclusive of legislative requirements.

• Ensure requests are dealt with efficiently, escalating queries/issues as appropriate.

• Identify where improvements can be made to systems and processes.

• Support ongoing process and compliance audits where required.

• Attend meetings and events within the team and wider organisation, including external events when required.

NB: Specific duties will vary from time to time. The above list is intended to indicate the general nature of the post and is not exhaustive. The Learning & Development Administrator will be expected to be flexible in supporting Triangle by undertaking related responsibilities commensurate with this grade.

The Learning & Development Administrator is required to observe strict rules of confidentiality at all times, applicable to work within the ODC Directorate.

Working Relationships

The Learning & Development Administrator will need to establish and maintain effective working relationships with the following:

• OD Partner.

• L&D Advisor.

• Head of People and Learning.

• Senior leaders, managers, and employees within Triangle.

• All Directorate colleagues, including close collaboration with Corporate Communications.

• Other customers and suppliers to the Directorate.

• Professional and external networking contacts.

Person Specification: Learning & Development Administrator

Specific Knowledge

Essential

• Excellent IT skills, including the ability to use the Microsoft Office package or equivalent software.

• Experience of HR/L&D systems and reporting, or equivalent systems/reporting experience.

Skills and Abilities

Essential

• Excellent planning and organisational skills.

• Strong attention to detail and accuracy.

• Good communication skills, both verbal and written.

• Strong organisational skills to effectively plan and coordinate Learning & Development activities.

• Ability to work as part of a team, build relationships, share knowledge, and leverage expertise.

• Ability to develop and maintain positive working relationships with colleagues across Triangle and with external stakeholders.

Qualifications and Experience

Essential

• Minimum of 12 months’ administrative experience within a Learning & Development environment or a similar setting.

• A minimum of 4 GCSEs at Grade C or above, including English Language and Mathematics (or equivalent).

• Computer literacy, including a good working knowledge of Microsoft Office applications such as Word, Excel, Outlook, Microsoft Teams/Zoom, and PowerPoint.

Other Essential

• Full, current driving licence and access to a car insured for business use, or the ability to demonstrate sufficient mobility to carry out the functions of the role.