Learning & Development Manager

BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION

POST OF: PERMANENT FULL-TIME LEARNING & DEVELOPMENT (L&D) MANAGER

QUALITY ENHANCEMENT DEPARTMENT (QED)

JOB REF: 90310

MISSION

We are an inclusive, progressive organisation committed to the people we support and their right to lead full and valued lives as equal citizens. Inspired by the ethos of the Brothers of Charity Services we promote the values of dignity and respect for each person and we recognise the right of each person to fully participate in the cultural, spiritual and religious heritage to which they belong.

VISION

Working together we seek to create supports and to shape communities where the people we support are valued and equal citizens.

THE ROLE

The Brothers of Charity Services Ireland - West Region employ in excess of 1,900 staff providing services to over 2,000 adults and children with an intellectual disability across counties Galway and Roscommon. We are seeking a dynamic and visionary Learning & Development (L&D) Manager to lead the design and delivery of our organisation-wide learning strategy. As a key member of the Quality Enhancement & Development (QED) team, you will champion a culture of continuous improvement, regulatory excellence and person-centred practice across the West Region.

This strategic and operational role ensures our workforce is equipped with the skills, values, and competencies to deliver high-quality support to individuals with intellectual disabilities. You will drive innovation in adult education, digital learning, and learning compliance, aligning L&D initiatives with our mission, values, and regulatory standards (HIQA, HSE, HSA).

Advocacy and rights based practice underpins the work of BOCSI.

We promote and respect the human, legal and constitutional rights of each person supported by

the Brothers of Charity Services, recognising their individuality and equality.

KEY RESPONSIBILITIES

1. Leadership & Culture

• Lead, mentor and develop the L&D Services function, fostering a culture of high performance, continuous improvement and professional growth.

• Champion a values-led learning culture that reflects our commitment to person-centred care and organisational excellence.

• Lead and support special projects, such as organisation-wide accreditation, professional development events, and cultural transformation programmes.

2. Strategy & Planning

• Design and implement a robust L&D strategy that aligns with BOCSI’s strategic objectives, workforce development priorities, and quality improvement plans.

• Collaborate and work in partnership with senior leaders and operational managers to identify learning needs, skill gaps, and future capability requirements.

• Engage with frontline staff and teams to ensure training is relevant, impactful, and continuously improved based on feedback and outcomes.

• Integrate learning into the quality management system, ensuring that training directly supports quality enhancement and regulatory compliance.

• Identify and secure funding opportunities to support strategic training initiatives and expand learning resources.

3. Compliance and Reporting

• Establish and monitor L&D performance metrics, using data-driven insights to measure effectiveness, drive innovation, and demonstrate value.

• Leverage digital learning platforms and technologies to enhance accessibility, engagement, and flexibility in training delivery.

• Ensure organisational readiness for audits and inspections by maintaining rigorous compliance with mandatory training and documentation standards.

• Oversee the operational management of the training databases, including HELM and HSELanD, ensuring accurate records, reporting capabilities, and user-friendly access.

• Coordinate and monitor the mandatory and statutory training programmes, ensuring timely renewals and full compliance with HIQA, HSE, and HSA standards.

4. Training Delivery and Innovation

• Design, deliver, and evaluate in-house training programmes, collaborating with internal experts and external providers to ensure evidence-based, high-quality learning experiences.

• Support internal trainers and subject matter experts, providing guidance, resources, and feedback to enhance training delivery.

• Coach and mentor managers and team leaders, helping them embed learning into everyday practice and foster a culture of development.

• Line manage L& D team members, provide supervision, performance management, and professional development support as directed by the Head of QED

QUALIFICATIONS AND EXPERIENCE

• Level 8 degree in Education, Organisational Development or a related field is an essential requirement of the role.

• Demonstrated success in designing and implementing L&D strategies within large, complex organisations.

• Strong knowledge of adult learning principles, instructional design, and digital learning tools is highly desirable

• Recognise and understand the equal rights of people with an intellectual disability in society and uphold and respect those rights.

• Familiarity with regulatory frameworks and best practices in Health and Social Care.

• Exceptional communication, interpersonal, and project management skills.

• Proven leadership ability to inspire, influence, and collaborate across diverse teams and levels.

• Proven experience (2+ years) in a senior L&D role as a competent experienced people manager able to lead and motivate a team is an essential requirement of the role.

• Integrity: Unimpeachable professional integrity and a commitment to the values and mission of BOCSI.

• Ability to create order from ambiguity & willingness to roll up sleeves to directly solve problems, operates with a sense of urgency, ability to prioritise work, conscientious, attention to detail and “can do” attitude.

• Strong communication and interpersonal skills, with excellent written & spoken English.

• High attention to detail and ability to manage competing priorities. Strategic thinker with a hands-on approach to problem-solving.

• Demonstrated ability to drive results through individual efforts and influencing others, without authority over them and a demonstrated ability to drive projects through to execution.

• Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, Learning Management Systems.

• Experience in change management and cultural transformation projects.

• Knowledge of person centred practices & systems.

REPORTING/RESPONSIBLE TO

Head of Quality Enhancement & Development Department, West Region.

HOURS OF WORK

70 hours per fortnight based on a 5 day Monday to Friday basis. Contracted hours of work are liable to change between the hours of 8 a.m. and 8 p.m. over 7 days as future service needs require. Flexibility may be required in order to meet Service demands.

ANNUAL LEAVE

30 days per annum.

PENSION SCHEME

The Brothers of Charity Contributory Superannuation Scheme which is linked with the Nominated Health Agencies Superannuation Scheme or Single Public Service Pension Scheme (whichever is applicable) will apply to this appointment and the person appointed will enter the said Scheme as and from the date of taking up employment.

REMUNERATION

Department of Health Grade VII (CLERICAL) salary scale (01/08/2025) €60,013 x 8 increments - €72,788 (Max) per annum.

A Long Service Increment (LSI) - €75,397 per annum is payable after 3 years on the maximum of the scale. Then after 3 years on the first LSI, a further final Long Service Increment (LSI) - €78,015 per annum is payable.

TENURE OF EMPLOYMENT

The position is permanent, full-time and pensionable.

TRAVEL

The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty and in accordance with our Travel Policy.

The travel base for this purpose will be QED offices, Roscommon Town or Kilcornan House, Clarinbridge, Co. Galway. This may be subject to change in the future.

PROBATION

A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probationary period may be extended at the Services’ discretion.

COMMUNICATION

1. Promote open communication among staff and good levels of staff morale.

2. Operate effectively as a member of the QED team in promoting the best interest of the Services.

3. Report all matters of concern immediately to the Head of QED, BOCSI West Region.

FLEXIBILITY

Employees are expected to have a high level of flexibility and a willingness and ability to develop new approaches in their work. Duties and responsibilities of any post in the Services are likely to change with the ongoing needs and developments of the services. Employees will therefore be required to carry out such other duties appropriate to their employment as may be assigned to him/her from time to time.

RECRUITMENT PROCESS

A short list will be made and those identified on the short list will be invited to interview. There may be a need to hold a second round of interviews, if this is the case candidates will be notified. Following interview all candidates will be notified of the outcome. The successful candidate will be made an offer and if that candidate accepts, the appointment will be made subject to the Garda vetting report.

HEALTH

The successful candidate must be free from any condition which would render him/her unsuitable to hold the appointment and must be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service.

CONFIDENTIALITY

In the course of the employment the post holder may have access to, or hear information concerning the medical or personal affairs of people who are supported by the Services and/or staff, or other health service business. Such records and information are strictly confidential and, unless acting on the instructions of an authorised officer, on no account must information concerning individuals who are supported by the Services, staff, or other health services business be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.

Informal enquiries from 5th to 8th January between 9am – 5pm - to:

Anna Nolan-Fitzmaurice, Head of Quality Enhancement & Development

Email at Anna.Nolan@bocsi.ie or Tel no: 087-2129035

Closing date for receipt of completed application forms on-line is: 5pm Thursday 8th January 2026

Interviews will take place in person on Thursday 22nd January 2026

The Brothers of Charity Services Ireland is an equal opportunities employer.

INDW