Leisure Attendant

Salary: Scale 3 (SCP 7 – 9) £25,584 - £26,409 per annum, pro rata, plus shift allowance and weekend enhancement JOB PURPOSE: Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives. At your site, you will uphold all safety standards and procedures, ensuring that all areas are properly organised and equipped meaning that all customers have a safe and enjoyable experience.

MAIN DUTIES AND RESPONSIBILITIES: 1. Maintain constant surveillance of the site and customers’ behaviour and act appropriately to ensure the safety of all users. 2. Adhere to all NOPs, EAPs, control measures, safe systems of work and standards. 3. Remain fully conversant with all emergency procedures and take part in emergency situations, providing emergency care as required. 4. Conduct inspection and cleaning duties, keep records up-to-date and fix or promptly report faults to ensure that all areas of the site are clean, tidy, and hygienic and facilities and equipment are fit for a safe and enjoyable customer experience. 5. Conduct effective set up/take down tasks to ensure facilities and equipment are prepared for a safe and enjoyable customer experience throughout the site. 6. Provide support, guidance and encouragement to gym users on how to use equipment, ensuring a safe and enjoyable fitness session, providing customer inductions, exercise programmes and instruction on all aspects of fitness and gym equipment. 7. Assist with activity programmes as required. 8. Make all customers feel welcome and comfortable and ensure that they are benefiting from the services provided in the Gym/Centre and assist with all forms of customer communications. 9. Ensure that all customers are fully informed with respect to the facilities, services, products and prices available to them and promote and/or sell all products and activities within the site and within the Leisure Services portfolio. 10. Conduct exit interviews/surveys with leaving members to understand issues around customer retention. 11. Carry out reception duties and assist with administration, financial and cash handling duties for the effective operation of the site. 12. Conduct facility tours as required.

13. Be flexible and collaborative and actively support all colleagues and other activities or processes, which impact on the performance of the Centre. 14. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • A recognised Fitness (Level 2, or equivalent) qualification. Experience

• Six months’ experience in each of the following; ▪ Working directly with the public within a customer-facing capacity; ▪ Maintaining accurate records; ▪ Completing facility or equipment checks Key skills, knowledge and attributes • Excellent oral, and written communication skills; • Customer care skills; • Ability to work as part of a team; • Ability to work on own initiative; • Ability to handle sensitive or difficult situations appropriately; • Competent in the use of IT; • Understanding of health and safety requirements; • Flexible approach to work demands. Working Arrangements/Flexibility Post 1: 27 hours per week Post 2: 12.75 hours per week On a rota basis, please see sample rota below. This rota maybe subject to change. The post holder will be required to work outside normal hours including public holidays, evenings and weekends to facilitate the needs of the service.