Leisure Operative

KEY PURPOSE

Responsible for carrying out day to day duties for the service and designated facilities to a high standard whilst adhering to all health, safety, supervision, customer service, and operational procedure, policies and practices.

Undertake reception duties as required ensuring a comprehensive customer service at all times.

DUTIES AND RESPONSIBILITIES

1.     Supervise users of leisure facilities/services including lifeguarding duties and ensure that customers conduct themselves appropriately and in accordance with the facilities rules, regulations and operational practices.

2.     Responsible for completing all designated day to day operational duties of the facility whilst adhering to all procedures, policies and practices.

3.     Ensure high levels of cleanliness are maintained throughout all Leisure facilities and the immediate vicinity (including equipment) and carry out regular compliance and monitoring checks and address non-compliance as required ensuring high standards of cleanliness and hygiene at all times.

4.     Prepare set ups, dismantle and/or store equipment in the delivery of facility programmed services accordance with standard operating procedures and health and safety obligations.

5.     Complete routine inspections of equipment and activity areas, carry out low level maintenance, report any defects and complete relevant administration documentation such as inspection logs as required.

6.     Identify potential hazards, log and report all incidents/accidents ensuring in accordance with reporting procedures.

7.     Ensure operational areas and/or where applicable public belongings are secure in accordance with specified procedures.

8.     Ensure high levels of customer care, deal with customer related queries and be proactive in ensuring customers receive a positive customer experience when using facilities and escalate any queries as required.

9.     Undertake reception duties as required ensuring all system booking and cash handling procedures are followed at all times.

10. Participate in and ensure compliance with all Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values of the organisation.

11. Ensure full compliance with Health and Safety requirements and legislation in accordance with Council’s Policies and Procedures.

12. Comply with and actively promote the Council’s policies and procedures on all aspects of equality.

13. Undertake any other duties appropriate to scale, which may be required from time to time.

The postholder should be aware that the responsibilities of the post may be subject to change as a result of organisational change.  The Council therefore reserves the right to change the duties of the post by adding to or amending the range of responsibilities.  The postholder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

Qualifications/Experience

Hold a current National Lifeguard Qualification (edition 10) in date

One years’ demonstrable experience working in a leisure and sports environment to include:

·       Customer Service

·       Carrying out an maintaining high standard or cleaning

·       Set up and dismantle equipment

Technical Competencies/Knowledge

Knowledge and application of Health and Safety in a leisure and sports environment.

Knowledge and application of Microsoft Office