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Library Assistant

Dublin City UniversityDublin€28,974 - €41,165 per yearFull-timePart-time

Overview of the Directorate The Public Services and Outreach Directorate (PS&O) is a dynamic front-facing department within the DCU library. It manages over a million visits a year and provides excellent customer service to a diverse user population of staff and students within DCU as well as to library visitors. This is provided both face-to-face at our service desks across three library sites, and online through chat, social media and other channels. The directorate is responsible for outreach activity, and it fosters engagement within and beyond the university, and in particular with the local community. The directorate also manages external partnerships, events & exhibitions, and has responsibility for the library website and social media channels.

Overview of the Role The successful individual will work as a member of the Public Services & Outreach team and will be responsible for support and assistance to all library users in a front-facing role, both online and on site. The successful individual will be expected to work across multiple sites in DCU and will report to the Issue desk Supervisor, under the direction of the Public Services Manager.

Duties & Responsibilities: The duties and responsibilities of the position include, but are not restricted to, the following: ● Assist Library users with general library queries in any DCU library site ● Assist Library users in identifying and locating key resources and information ● Facilitate Library users in the borrowing and management of loans ● Answer queries directly or indirectly in a timely manner, escalating the query where appropriate ● Participate in Library Orientation Programme and other key term time events as required ● Participate in Online service delivery using email, the library website, social media and online chat services ● Participate in evening and weekend rotas as and when required ● Assist with Library events as and when required ● Perform a range of administrative duties where applicable ● Undertake any variation of these and other duties as required by the University Librarian

Qualifications and Experience: Applicants must have a Leaving Certificate with Grade D in at least five subjects, or equivalent. Relevant experience in a medium to large-scale academic library is desirable.

The successful individual will be: ● be highly motivated ● demonstrate and maintain a strong customer service ethos ● possess excellent communications skills and strong IT skills ● demonstrate flexibility in their ability to work and collaborate online and in person ● be able to work effectively in a team environment Salary Scale: €28,974- €41,165 per year

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