Library Shop Assistant

Purpose of the Role

Trinity College Dublin seeks to appoint assistants in the Library Shop and Online Fulfilment areas. The hours of work offered are 35 per week, five days out of seven. The appointees will join the team responsible for serving the one million visitors to the Old Library and Book of Kells Exhibitions annually.

Context

Previous retail experience is necessary, and experience in the tourism industry is an advantage. Knowledge of another European language would also be helpful.

Shifts will vary as necessary.

Library Shop staff are an integral part of the library and visitor services team and are often the final point of contact a visitor will have with the library.

Main Responsibilities

This is a list of the tasks, duties, and responsibilities for the role:

General

• Register operation.

• End-of-day cash processing.

• Stock replenishment and related paperwork.

• Online order processing.

• Stock counting.

Some lifting and carrying will be involved; all training will be provided.

Of those applicants who are not successful at the initial stage, a panel of suitable candidates will be formed who may be called to fill available positions at a later date. Please indicate if you would like to be included on this panel.

Funding Information

The Library Shop and Visitor Services areas are self-funding entities within the Commercial Revenue Unit.

Person Specification

The person appointed will need to have a customer service focus and strong communication skills. They should be adaptable, energetic, and capable of working under pressure.

• Retail experience is necessary.

• Ability to work continuously in an open/public service area.

• Ability to cope with repetitive and manual tasks.

• Good communication and interpersonal skills.

• Ability to work under pressure in a busy and sometimes stressful environment.

• Competency in IT skills (e.g., knowledge of register operation and email).

• Willingness to take an active role as a member of the Library Shop team.

• Flexibility in relation to rostering is necessary.

• Appreciation of visitors’ needs and behaviour.

• Demonstrated commitment to customer service.

• Evidence of working independently and as part of a team.

• An energetic, enthusiastic, and adaptable approach to a variety of tasks.

• Experience of web order fulfilment is an advantage.

• Knowledge of another European language is an advantage.

In order to assist the selection process, candidates should submit a Curriculum Vitae and a cover letter.

Salary

This appointment will be made on the Fortnightly Library Shop Assistant 3 merged Salary Scale (€1,099.22 – €1,396.64 per fortnight) at a point in line with current Government pay policy.