Local Area Employment Service Case Worker

Job Role

Do you have the ability to guide, inspire and motivate others? Are you looking for a rewarding career where you will make a positive impact on people’s lives? If so, we may have the perfect position for you.

We’re currently recruiting for a Local Area Employment Service Caseworker to join our fantastic team in an exciting opportunity to make a real difference in this influential role.

As a Local Area Employment Service - Caseworker you’ll provide motivational support, careers advice and guidance to our clients whilst making them feel welcome and at ease, enabling them to overcome barriers and build confidence.

You’ll provide training workshops covering a wide range of subjects from CV writing to online job searching. You’ll engage with people to assess their skills and abilities and talk about their ambitions and career goals whilst exploring learning and work opportunities acting as an intermediary with local employers.

Our ideal candidate may have a sales, recruitment or employability background or have worked in an environment that involves advising and guidance. However, we do provide excellent on the job training, so are not looking for someone who ticks every single box, we’re looking for someone who has an engaging personality, can provide a warm and welcoming experience, and can seek out solutions to problems to help our customers progress into sustainable employment.

This is a fantastic opportunity that'll allow you to utilise your current skills to influence, support and encourage others to build a future.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of €30,000 to €32,000 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

• Volunteer Days

• Company Pension Scheme

• Health Insurance Allowance

• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance

• Annual Salary Review

• Enhanced Maternity/Adoption and Paternity Pay Arrangements

• Refer a friend scheme

• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets.

Location: Athlone

Hours: 37.5 hours a week. Monday to Friday 8.30am to 5.00pm

Closing Date: 10 June 2025

• Manage a caseload of clients, reviewing their progress towards employment and maintaining engagement to achieve personal and team targets.
• Assess individual client needs and work with them to create a personal progression plan.
• Meet with clients regularly to review their progress.
• Undertake interventions on a one-to-one basis, run sessions for groups of clients covering a wide range of subjects from CV workshops to online job searching to confidence and motivation as well as working with local employers acting as an intermediary for your clients.
• Build individual and professional relationships, working effectively with clients who have different needs.
• Deliver an exceptional level of customer service at all times.
• Source and manage working relationships with 3rd party providers, complementary provision and employers.
• Liaise with both clients and employers to agree the appropriate 'in-employment' support required.
• Coordinate training, resources and support to enable clients to achieve their aims.
• Record all contact with clients and ensure 100% compliant use of systems and tools.

• Leaving Certificate standard (as a minimum). A level 7 qualification or working towards is desirable but not a pre-requisite.
• Minimum of two years’ experience in an employment activation, recruitment, training, career coaching or counselling role, preferably with long term unemployed clients farthest from the labour market. 
• Previous knowledge of and experience in addressing long term, social and economic unemployment factors and barriers, that may present themselves, such as Mental health, Addiction, homelessness, literacy, lack of confidence, motivation and routine, as well as factors such as, generational differences and personal circumstances. 
• Excellent influential and persuasion skills to constructively confront client barriers.
• Operational experience working in a client facing environment delivering a professional ‘people’ service end to end. 
• Be fully IT literate in using a range of Microsoft Office programmes.

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