Logistics and Customer Service Administrator – Animal Feed Manufacturing

We are looking for a highly organised and customer-focused Logistics and Customer Service Administrator to join our team in the animal feed manufacturing industry. This role involves overseeing logistics scheduling, managing customer interactions, ensuring timely and accurate order processing, and supporting administration and procurement. Knowledge of animal feed products, nutrition, and agricultural science or animal production is advantage.

Key Responsibilities:

· Coordinate and schedule logistics for the timely and accurate delivery of animal feed products, ensuring customer satisfaction and optimal stock levels.

· Manage customer interactions by addressing inquiries and providing product information.

· Take and process customer orders, ensuring precision and clarity in capturing details while ensuring smooth execution and on-time fulfilment.

· Ensure accurate order scheduling by collaborating closely with production and transportation teams, while considering nutritional needs and product specifications.

· Support the procurement process, assisting in the ordering, tracking, and delivery of raw materials needed for feed production, with a focus on maintaining quality and compliance.

· Monitor inventory levels and proactively coordinate to ensure stock availability.

· Prepare and maintain reports on order statuses, shipping schedules, and customer feedback, offering insights on trends related to animal feed and customer demand.

· Assist in logistics strategy development to improve operational efficiency, cost-effectiveness, and meet customer needs in a timely manner.

· Collaborate with other departments, including production, sales, invoice matching and transport, to ensure seamless operations and meet customer expectations.

Requirements:

· Knowledge of animal nutrition and agricultural science is a significant advantage.

· Strong communication and interpersonal skills with a customer-oriented approach.

· High attention to detail, accuracy in scheduling, and effective time management.

· Ability to multitask and thrive under pressure while maintaining excellent customer service.

· Ability to troubleshoot and solve problems independently, particularly with regards to feed scheduling and customer inquiries.

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.