Member Relations Officer (MRO) – Fixed Term Contract

Member Relations Officer (MRO) – Fixed Term Contract

Reporting to: Member Relations Manager

Location: AT Network Office, Dublin (with occasional travel as required)

Contract: Full-time, Fixed Term Contract

Hours: 35 hours per week

Starting salary: €33,700 per annum

About Áiseanna Tacaíochta

Áiseanna Tacaíochta (AT Network) is a national organisation that supports adults with disabilities to live independently in their own homes and communities through the Direct Payment Model. We work closely with Leaders (employers), Personal Assistants, families, the HSE and other stakeholders to provide information, guidance, and practical support.

The Role

The Member Relations Officer (MRO) plays an important role in supporting Leaders and Personal Assistants by providing high-quality administrative and HR support.

The successful candidate will assist with recruitment, Garda Vetting, onboarding, employee relations matters, and general member support, ensuring that services are delivered efficiently and professionally.

Key Responsibilities

• Provide administrative and operational support to the Member Relations Team.
• Coordinate recruitment activities and support Leaders with recruitment, employment and employee relations matters, including preparing and placing advertisements, arranging interviews, maintaining recruitment records, and responding to HR-related queries in line with organisational policies and procedures.
• Manage and process Garda Vetting applications and maintain accurate records.
• Prepare employment documentation, including contracts and letters, and coordinate employee onboarding and induction processes.
• Maintain accurate employee and Member records in compliance with GDPR requirements and coordinate mandatory training requirements and related records.
• Liaise with Leaders, Personal Assistants and external agencies as required.
• Prepare reports and maintain statistics relating to recruitment, Garda Vetting, training and other Member Relations activities.
• Support the development and review of policies, procedures, forms and guidance documents as required.
• Participate in meetings and undertake other duties appropriate to the role as reasonably assigned.

Essential Requirements

• Minimum of three years experience in an HR, recruitment, administration, or employee relations role.
• Excellent organisational and administrative skills with strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload, manage multiple tasks, and work on own initiative.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
•  Experience of maintaining confidential records and working in accordance with GDPR requirements.

Desirable Requirements

• Experience working in the disability, healthcare, community, or not-for-profit sector.
• Knowledge of employment legislation and HR best practices.
• Relevant qualification in HR, Social Care or a related discipline.

What We Offer

• The opportunity to work within a supportive and values-driven organisation.
• A varied and rewarding role that contributes to supporting people with disabilities to live independently.
• Ongoing learning and development opportunities.
• Relevant in-house training and support will be provided to familiarise the successful candidate with AT Network's systems, processes, policies and model of support.

Áiseanna Tacaíochta is an equal opportunities employer and welcomes applications from suitably qualified candidates who share our commitment to supporting independent living and person-centred services.

How to Apply:

Please submit a detailed CV together with a covering letter outlining how you meet the requirements of the role by clicking the APPLY NOW button.

Closing Date:

The closing date for receipt of applications is close of business on Thursday, 30th July 2026.