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Member Service Officer

Monaghan Credit union LtdMonaghanFull-time

Monaghan Credit Union is seeking applications from self-motivated individuals who want to be part of a growing organisation.

Applicants should be committed to achieving high standards and have a flexible approach to work.

General Scope of the Role:

Successful candidates will be required to provide professional, friendly & efficient front-line services to members through a variety of channels.

You will be responsible for carrying out a range of administrative & operational activities that contribute to delivering a quality service to members and to the effective running of the Credit Union.

Main Purpose of the Role:

The position will require you to assist members with all aspects of Credit Union business while working as part of a team to provide administration and support in dealing with :

  • Account transactions
  • Account queries
  • Member applications
  • Loan applications
  • AML

The ideal candidate will have:

  • Excellent administration skills and attention to detail
  • Experience of cash handling
  • Experience working in a role within a credit union or similar financial institution ideal, but not essential as full training will be provided.
  • Excellent interpersonal and communication skills
  • Good IT skills
  • Experience in reporting with some financial analysis skills
  • Ability to use discretion and sensitivity in dealing with members
  • Demonstrate self-initiative while working within the ethos of the credit union.
  • Strong teamwork ability.
  • QFA/CUA ideal but not essential.

Details of the role:

  • Reporting to the Operations Manager
  • Fixed Term Contract for an initial 12-month period
  • The role is a standard working week, Monday - Friday, (37.50 hours per week)
  • Monday - Thursday 9.00am - 5.30pm
  • Friday includes a late shift on alternative weeks , 9.00am - 5.30 pm / 12.00pm - 8.30 pm
  • Salary available on request

Interviews will be carried out remotely using a web-based video conferencing tool.

Shortlisting may apply and assessment will be done on the basis of the information provided in the application.

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Monaghan Credit Union Ltd is an Equal Opportunities Employer

The closing date for applications is Thursday the 30th of September 2021

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