Member Service Representative

About Us

New Ross Credit Union Ltd (NRCU) is proud to serve over 26,500 Members with offices in New Ross, Bunclody & Ramsgrange with over €160 million of assets under management. We are currently recruiting for the position of Member Service Representative to join our team.

Job Purpose

Member Service Representatives are responsible for carrying out a range of both back-office and member-facing operational and administrative activities that contribute to the effective running of the day-to-day operations of the credit union. The key purpose of the roles is to support our very valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner. As our MSRs are the primary point of contact for all existing and potential members, delivering exceptional member service by providing efficient telephone, online, and email support to our members, the successful candidates will possess an excellent customer care ethos.

Reporting to: Operations Team Leader / Chief Operations Officer

Location: Positions available within the New Ross branch (Travel between branches may be required)

Position: This is a full-time 37.5 hr per week

Main Responsibilities

• Member-focused and aligned with the ethos and values of the credit union.
• Strong organisational and problem-solving skills with the ability to multitask effectively.
• Friendly, professional, and approachable, believing in teamwork and collaboration.
• Experience working in a credit union, financial or office administration environment is an advantage.
• Excellent verbal and written communication with strong interpersonal skills.
• Demonstrate strong analytical and numerical skills.
• Experience in IT skills and demonstrate strong analytical and numerical skills.
• Detail-oriented and well-organized with exemplary phone manner.
• Flexible and adaptable with a positive attitude to change, with a strong action orientation.
• Any previous lending or lending administration experience would be desirable

Competencies Required:

New Ross Credit Union is a community-based credit union with our members’ needs foremost in our decision-making. Our aim is to deliver a friendly, efficient, and high-quality service, as well as products, to our valued members as a not-for-profit organisation

Qualifications

• QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank
• Successful candidates will be expected to meet the Central Bank Fitness & Probity standards
• While not a requirement for this role, any previous lending/ lending administration experience would be desirable.