Merchandiser

Role Overview

Telfords is seeking a commercially driven and creative Merchandiser to support the development, presentation, and performance of product categories across our branch network. This role combines visual merchandising, range management, category support, and customer engagement, ensuring products are effectively displayed, promoted, and positioned to maximise sales and enhance the customer experience.

The successful candidate will be responsible for maintaining high merchandising standards throughout the business, supporting category reviews, analysing product performance, and working closely with branch teams, suppliers, and management to optimise product presentation and profitability.

This role will involve regular travel to branch locations and customer-facing environments across the region.

Key ResponsibilitiesMerchandising & Commercial Strategy

• Develop and maintain merchandising standards across all product categories within branch locations.
• Ensure products are correctly displayed, labelled, ticketed, and priced.
• Create and implement planograms, display concepts, and seasonal merchandising initiatives.
• Manage product presentation throughout the product lifecycle, from introduction through to clearance and discontinuation.
• Work alongside the Category and Marketing teams to support promotional campaigns and in-store activity.
• Monitor sales performance, product turnover, and margin data to help optimise range selection and stock holding.
• Identify opportunities to improve product visibility, increase sales, and enhance the customer journey.

Product & Branch Support

• Provide support and guidance to branch teams on product placement, display standards, and category initiatives.
• Assist customers and sales staff with product selection and product information where required.
• Work closely with suppliers to maintain high presentation standards and support new product launches.
• Support stock rationalisation and category review projects.

Cross-Functional Collaboration

• Work closely with Buying, Category Management, Marketing, and Branch Management teams to deliver commercial objectives.
• Deliver merchandising and product knowledge training to branch colleagues.
• Support supplier events, trade evenings, exhibitions, and promotional activities.
• Assist with market research and competitor analysis to identify trends and opportunities.

Skills & ExperienceEssential

• Previous experience in merchandising, category support, retail operations, or product coordination.
• Strong commercial awareness and understanding of retail presentation principles.
• Excellent organisational and planning skills.
• Ability to analyse sales information and identify opportunities for improvement.
• Strong communication and relationship-building skills.
• Proficient in Microsoft Excel, Word, and Outlook.
• Full clean driving licence and willingness to travel.

Desirable

• Experience within builders merchants, hardware, DIY, home improvement, or construction-related sectors.
• Understanding of merchandising principles within a trade and retail environment.
• Experience working with planograms and category layouts.
• Knowledge of building materials, hardware, ironmongery, plumbing, timber, or associated product categories.
• Experience supporting promotional and seasonal campaigns.

Personal Attributes

• Commercially minded with a strong eye for detail.
• Creative and customer focused.
• Self-motivated and capable of working independently.
• Highly organised with excellent time management skills.
• Strong communication and interpersonal skills.
• Positive attitude with a proactive approach to problem solving.
• Collaborative team player who can build relationships across multiple departments.
• Comfortable working in a fast-paced and evolving environment.

Package

• Competitive salary (DOE)
• Laptop and mobile phone
• Pension Scheme
• Staff Discount
• Ongoing Training & Development
• Career Progression Opportunities
• Employee Assistance Programme
• Wellness Initiatives
• Educational Assistance Support
• Annual Leave Entitlements
• Sick Pay Scheme

Contract Type

• Permanent Part-Time
• Saturdays 9am - 6pm