Meter Reader

Overview of the role:

As a Veolia Meter Reader, you will be required to travel throughout a specific region collecting water consumption data for our client. You will be involved in three distinct metering projects, primarily conducting reads through MMR (Manual Meter Reading) with some AMR (Automated Meter Reading). You will be expected to provide support to other metering projects as required from time to time.

Duties of the Role include; 

• Drive vehicles along established routes to collect consumption data from meters. Routes will include manual reads, walk-by and drive-by meter reading. 

• Routes will be made available on an android tablet for navigation purposes. Meter Reader to review route and plan optimal daily route.

• Read water meters and enter data onto hand-held devices. 

• Where a meter read cannot be achieved, a “skip” must be entered from a predefined list.

• Record any issues found on site and add photographic evidence. 

• Ensure regular uploads of data to enable the project manager and the client to monitor progress.

• Report any network concerns such as meter irregularities or impediments to meter access on handheld. 

• Report maintenance or equipment issues to both the Veolia Project Manager and the MDMSP (Meter Data Management Service Provider). 

• Direct Customers to the Uisce Eireann Customer Service Centre in the case of billing queries. 

• Update GPS locations to ensure continuous improvement of the network. 

• Local knowledge of the area is beneficial but not essential. 

• On the non-domestic metering projects where AMR reading has not yet been enabled, meters will be required to be read manually.

• Ensure compliance with all health, safety and performance management systems, including use of safety reporting platform Ava for accident or close call reporting

• The Meter Reader will be required to use the equipment provided to open the boundary box, pump out the chamber and read the meter.

• Bulk meters will be read by two people using safety lifting keys.

• Regular water meters will be read manually and data entered into hand-held devices. 

• Ensure all client deadlines and key performance indicators are consistently met.

• Continue to meet daily/quarterly read targets. 

• Ensure continuous improvement of the project by working with the team to combat inefficiencies, timely report of issues. 

Required skills for this role: 

• Full Clean Drivers Licence 

• Commercial driving experience preferred

• Experience of Water Network Management and/or basic plumbing experience 

• Good IT skills required for using online systems on tablet and handheld together with GPS equipment (training will be provided)

• Organisational skills / Route planning

• Time Management (meeting client’s deadlines and KPI’s)

• A clear understanding of the importance of safety when undertaking Metering Services

• Good Communication Skills with a positive, innovative and collaborative team player attitude