Mortgage Administrator

About the Company:

At Mortgage Plan , we have been helping our customers purchase their homes with Mortgage funding for over 30 years.

We are one of Ireland’s most established Mortgage Brokerages who’s business has been built on word of mouth referrals from existing happy customers that we have worked with over the years. We have a reputation for expertise, reliability and efficiency and are committed to building long term relationships with our customers as we help them to purchase their dream homes, which is a major milestone in all our lives.

Full job description

We are currently recruiting for a Mortgage Administrator to join one of Ireland's leading Financial Brokerages based in North Dublin. Previous experience in Mortgage Administration & customer service is required.

Mortgage Plan provide unparalleled customer service in the Mortgage business and our 5 Star Google Review rating is testament to that. You will be joining a well-established team of experienced Mortgage people who wil help you develop your mortgage brokering skills.

You will need to excel in administration with a strong focus on the customer. Good attention to detail will be crucial, ensuring accurate and validated customer information via checklists in a well set out application process. Processing sensitive information and assisting the customer with getting their application through underwriting whilst promptly addressing queries from clients and lenders, and managing a number of daily tasks and emails to keep the mortgage pipeline moving. Always assisting clients at each step in the mortgage journey right up to closing.

Requirements:

· Direct experience in a similar role

. Excellent administration skills

· Delivering exceptional customer service.

· Communicating the unique customer benefits of the various mortgage offerings to potential customers.

· Establishing and managing client files while maintaining accurate customer documentation.

· Managing applications for mortgages through the underwriting process.

· Ensuring customer information is updated in compliance with GDPR guidelines. Recognising any changes in customer details and promptly updating our CRM system accordingly.

· Acting as a brand ambassador for the company and upholding their core values, transparency, responsibility, Proactive & Friendly.

The Package:

Hybrid working conditions.

Comprehensive benefits package including pension, income protection, death in service.

Terrific career progression.

Wonderful company culture

For more information on this role or to apply for the position, please send us your CV

Job Type: Full-time

Salary: €30,000-€35,000 per year

Schedule:

• Monday to Friday

Education:

• Leaving Certificate (preferred)

Experience:

• Mortgage administration: 1 year (preferred)

Work Location: In person with remote working possible

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