Motor Administration Specialist

Job Location: Ireland (remote working)

Job Type: Fixed Term Contract - 12 monthsRemuneration: Competitive salary taking into account skills, experience and qualificationsJoin our team as a Motor Administration Specialist, managing damage collections and working damage related customer queries, while delivering excellent customer service.

As an Administration Specialist, you will be responsible for providing ongoing support to our damage collections team and FNOL Contacts team. You will be working alongside the damage collections team, to support with managing the receivable and ensuring damage invoices are paid on time by both leisure and corporate customers. This involves sending out monthly reminders and statements to our customers, tracking incoming payments and participating in calls with key stakeholders. You will also work customer contact cases, which involves dealing with customer queries and disputes related to damage charges.

This role involves investigating and processing damage invoices and handling customer queries and preparing documentation to support the recovery of damage costs. You will liaise with a wide range of stakeholders, including rental locations, insurance providers, maintenance teams, claim handlers, and customers, ensuring all parties are kept informed and that damage invoices are paid on time.

A key part of the position is maintaining accurate records within internal systems, ensuring claims are opened within agreed timescales and that all supporting evidence, such as accident reports, photographs, and vehicle damage assessments, is obtained and correctly matched to the claim. You will also respond to customer enquiries, gather additional information where required, and ensure corporate standards and procedures are consistently followed.

Success in this role requires excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while meeting service targets. You will play an important part in delivering a positive customer experience while supporting the efficient recovery and resolution of motor damage claims.

The skills you will have when you apply:

• Customer Service Focus - Strong commitment to delivering a professional and responsive service to customers, colleagues, and stakeholders.
• Administrative Experience - Previous experience working in an office or administrative environment is advantageous.
• Systems Knowledge - Experience using claims or business management systems is desirable.
• Communication Skills - Excellent written and verbal communication skills, with the ability to engage confidently with customers, management, and external partners.
• Attention to Detail - Ability to maintain high levels of accuracy when processing claims, recording data, and handling documentation.
• Organisation & Self-Management - Highly organised and self-motivated, with the ability to prioritise workloads, manage multiple tasks in a fast-paced environment, work independently using initiative, and consistently meet deadlines.
• Problem Solving & Decision Making - Ability to analyse information, make informed decisions, and progress claims efficiently.
• Teamwork & Relationship Building - Proven ability to work collaboratively as part of a team while building positive working relationships across different departments.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Pension contribution
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities
• Flexible and hybrid working
• Wellbeing initiatives

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.