Multi-Site Store Manager

We are currently seeking a proactive, results-driven individual to support the delivery of our retail goals. If you thrive on driving sales through people leadership, responding to business needs and driving action, and proactive problem-solving, then we’d love to hear from you.

In the UK, we are very proud to have been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The Multi-Site Store Manager is a dynamic role that will require the successful candidate to be both proactive in problem-solving and flexible, responding to business needs.

The role will be a combination of providing on-the-ground management cover in stores and proactively working with Regional Sales Managers/Divisional Sales Managers to identify opportunities to drive commercial results across the division.

What to expect from the role

The role will focus on three key elements and support the division with specific focus areas across these three:

• Revenue Driving: Supporting key stores in driving increased revenue. Supporting and motivating the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs while setting an example in exemplary customer service.

• Operational and Customer Service Excellence: Implementing and leading on operational excellence in stores across the division. Having a strong retail floor presence, educating and influencing the store to deliver customer service excellence.

• People Focus: Onboarding and inducting store management and driving excellence in people management and development across the division. Providing management cover in key stores where there are vacancies, resource gaps, or holiday cover is needed.

The successful candidate

This role will require flexibility and proactivity. Therefore, the ideal candidate will be a highly capable people leader and a passionate team player who will drive results in ambiguous circumstances.

Prior multi-site or dual-site store manager experience will set the candidate up to make an impact quickly. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring, and delivering in their role.

An ideal candidate will have:

• Ability to travel and drive extensively across the division
• Understanding that you may need to be away from home during the week occasionally
• Proven experience in driving sales and profitability in a top-turnover store, potentially in a multi-site or dual-site role
• Operational excellence
• Ability to understand the importance of Pandora’s local and global business strategy, with the ability to translate these into effective store, regional, and divisional KPIs
• Experience in using data to identify trends, issues and root causes, and the ability to take action to deliver when such opportunities are identified
• Strong relationship and communication skills to foster collaborative teamwork
• The ability to be adaptable and flexible to changing business needs
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
• Ability to deliver results and drive success in uncertain or ambiguous situations

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
• Generous employee discount
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
• Parties, incentives and gifts throughout the year

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.

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