Multi-Task Attendant

Remuneration

The salary scale for this post is in accordance with HSE approved salary scales (01/06/2026).  

€36,651, €38,130, €39,687, €40,101, €41,118, €41,998, €43,264, €44,577, €45,939

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

As per HR Circular 012/25 Please note that previous experience working in the public service counts only where the individual was employed directly by the relevant Civil Service/Public Body. It does not apply for temporary assignments with those bodies while engaged as an agency worker and employed by a private sector employment agency. Exemptions can be found at the following link.

HSE Guidelines on Terms and Conditions of Employment provides additional information. https://www2.healthservice.hse.ie/organisation/national-pppgs/guidelines-on-terms-and-conditions-of-employment/

Purpose of the Post

To work as part of the Household/Portering team in providing services and care to patients in Roscommon University Hospital.

Principal Duties and Responsibilities

• The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree
• Maintain awareness of the primacy of the patient in relation to all hospital activities
• Performance management systems are part of the role and you will be required to participate in the Group’s performance management programme

·        The multi task attendant will be required to work in the Household Cleaning and Portering Departments

Duties specific to the Housekeeping:

·        Attend for duty as assigned by the Domestic Supervisor / Household Services Manager, and at such hours as he/shedetermines from time to time

• The person holding this post is required to provide to work on the cleaning teams
• Carry out their daily duties with regard to patients dignity and privacy, in line with HIQA Standards for Better Safer Healthcare,
• The post holder is expected to carry out his/ her duties with compassion, respect and consideration for both patients and other staff
• Ward cleaning is managed through a bleep/pager system please ensure that this bleep/pager is carried at the start of the business until close
• Be accountable for the provision of your work and perform in a manner that is efficient, effective and of the highest standard
• Be punctual.
• Work as part of the Cleaning Teams. You may at times be required to work also on the catering team as service needs.
• Environmental Health Regulations, Health Information & Quality Authority (HIQA) and HSE regulations
• Adhere to best practice to Health and Safety Act
• Ensure efficient and economical use of materials and equipment
• Ensure that duties are carried out as specified on cleaning schedules and signing off on work when completed
• Rotate with roster duties when required
• Attend training courses when required
• Any other duties relevant to the post that might evolve through service changes.

The Housekeeping Department operates 24 hour a day, 7 day a week, working hours will/ can include:

·        Night Duty

·        Weekend Work

·        Unsocial Hours

·        Shift work

Duties specific to Portering:

·        Attend for duty as assigned by the Domestic Supervisor / Household Services Manager, and at such hours as he/shedetermines from time to time

·        The day-to-day Portering service is managed through a bleep/pager system, each porter is required to carry a bleep/pager, please ensure that this bleep/pager is carried at the start of the business until close

• Have a working knowledge of the Health Information and Quality Authority (HIQA) standards as they apply to the role for example, Standards for Healthcare, national Standards for the prevention and control of healthcare associated infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
• Ensure accuracy in Patient Identification.
• Ensure all patients are dealt with in a dignified and professional manner.
• Assist with movement of patients to all areas within the hospital.
• Assist with moving & handling of patients in all wards and departments as requested.
• Assist with transfer of patients to all departments.
• Chart pulling if required
• Collect blood and laboratory specimens and transfer to laboratory.
• Assist with transfer of deceased patients from the wards to the mortuary and also BIDs. (Persons brought in deceased) from the community
• Ensure all documentation associated with the mortuary is filled in accurately for example, deceased patients from the wards to the mortuary and also B.I.Ds (persons brought in deceased) from the community.
• Ensure all waste – clinical and household is collected and disposed of in the correct time and manner.
• Ensure delivery to all ward areas of clean linen and also to ensure correct collection and disposal of used linen
• Collection and delivery of mattresses to and from the mattress store to be carried out when requested
• Ensure all goods for disposal or repair are moved in timely manner
• Cleaning duties assigned to the Portering staff must be carried out in a timely manner and signed for when completed
• Keep patients trolleys clean and prepared with clean linen and supplied with oxygen at all times.
• Keep wheelchairs in each ward and department clean and in good repair.
• Perform telephone and reception duties.
• Attend for in-service training as required.
• You will at times be required to cover in the Theatre Department
• Work as part of a team.
• Co-operate and assist with National Audits.
• Retrieve and delivery of patient’s medical records.
• Ability to prioritise job requests.
• Checking oxygen (medical gases) levels on all depts. and also ensuring adequate levels in the medical gas storage area.
• To perform any other duties that may be assigned appropriate to their work.

·        To present for work in full and proper clean uniform at rostered time, no strong-smelling perfumes/aftershave, or jewellery with the exception of wedding band.

·        Attend training courses as directed by management

·        Any other duties relevant to the post as may be allocated by the Hospital Management or Household Services Manager / Domestic Supervisor

The Portering Department operates 24 hour a day, 7 day a week, working hours will/ can include:

·        Night Duty

·        Weekend Work

·        Unsocial Hours

·        Shift Work

KPI’s

• The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets.
• The development of Action Plans to address KPI targets.
• Driving and promoting a Performance Management culture.
• In conjunction with line manager assist in the development of a Performance Management system for your profession.
• The management and delivery of KPIs as a routine and core business objective.

PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS:

·        Employees must attend fire lectures periodically and must observe fire orders.

·        All accidents within the Department must be reported immediately.

·        Infection Control Policies must be adhered to.

·        In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits.

·        In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted.

·        Hospital uniform code must be adhered to.

·        Provide information that meets the need of Senior Management.

·        To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Risk Management, Infection Control, Hygiene Services and Health & Safety

·        The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

·        The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility.

·        The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas:

o   Continuous Quality Improvement Initiatives

o   Document Control Information Management Systems

o   Risk Management Strategy and Policies

o   Hygiene Related Policies, Procedures and Standards

o   Decontamination Code of Practice

o   Infection Control Policies

o   Safety Statement, Health & Safety Policies and Fire Procedure

o   Data Protection and confidentiality Policies

·        The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Group’s Risk Management Incident/Near miss reporting Policies and Procedures.

·        The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.

·        The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services.

·        The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager.

·        The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.

·        The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained.

·        The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.

·        It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice.

Risk Management, Quality, Health & Safety

·        Adequately identifies, assesses, manages and monitors risk within their area of responsibility.

·        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Education & Training

·        Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

1.      Professional Qualifications, Experience, etc.

(a)    Eligible applicants will be those who on the closing date for the competition:

(i) Possess the relevant QQI Further Education and Training (FET) Level 5 Certificate in Health Service Skills

Or

(ii) FETAC Level 5 Certificate in Health Service Skills or Healthcare Support

Or

(iii) A relevant Healthcare qualification

Or

(iv) Be currently employed as an Attendant, Multi-Task or a comparable role and be

willing to undertake a QQI/FET Level 5 programme in Health Service Skills or

equivalent.

And

(b)   Candidates must have the personal competence and capacity to properly discharge the duties of the role.

2.      Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

3.      Character

Each candidate for and any person holding the office must be of good character

Post specific Requirements

• Demonstrate depth and breadth of experience in a healthcare setting
• Possess Patient Moving & Manual Handling Course or be willing to undertake same
• Possess Basic Food Hygiene Course or be willing to undertake same

·        Possess HACCP course or be willing to undertake same

Other requirements specific to the post

·        Flexibility as regards working hours as the post is 24/7 365 days a years, therefore roster will be over nights and days, 7 days a week

Skills, competencies and/or knowledge

Demonstrates the following:

Professional Knowledge

• Demonstrate evidence of knowledge of regulations including EHO, HIQA and HACCP regulations and the requirements in this role to adhere to same.
• Demonstrate knowledge to carry out the duties and responsibilities of the role
• Demonstrate knowledge in the area of healthcare
• Demonstrate an ability to apply knowledge to best practice
• Demonstrate a commitment to continuing professional development
• Demonstrate ability to work under pressure
• Demonstrate a commitment to assuring high standards and strive for a patient/ resident/ service user centred service
• Understands the importance of hygiene practices

Planning and Organising

• Demonstrate evidence of ability to plan work effectively and efficiently.
• Demonstrate flexible approach – to working hours, rostering e.g. unsocial hours/shift work, night duty, on call, attitude to work
• Demonstrates ability to manage deadlines and handle multiple tasks
• Demonstrates evidence of time management and know how to prioritise workload

·        Reports, documents and records incidents and complies with local policy in relation to records, as appropriate.

Teamwork

• Demonstrate ability to work under direction or as part of a team.
• Demonstrate motivation and an innovative approach to job.
• Demonstrates respect to patients/ residents/ service users and staff
• Engages with Line Management & Colleagues to improve patient/ resident/ service user experience and outcomes

Patient/ Resident/ Service user/Customer Focus

• Demonstrates commitment to providing a quality service.
• Demonstrate evidence of ability to empathise with and treat patients/ residents/ service users, relatives and colleagues with dignity and respect.
• Demonstrate motivation to fulfil the role and contribute to improving the service.
• Demonstrate the ability to maintain confidentiality
• Is aware of “Person centred care” and understand need to follow care plans

Communication & Interpersonal Skills

·        Demonstrates effective communication skills both written and verbal

Campaign Specific Selection Process

Ranking/Shortlisting/ Interview

A ranking and or short-listing exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or short-listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.

Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.