Museum Security Officer

The Gallery wishes to recruit a Museum Security Officer (MSO) on a permanent and basis in the Operations Department. The purpose of the role is to provide a visible security presence and be vigilant at all times while on active foot patrol in the public areas and exhibition galleries. In addition, the MSO will contribute to a positive visitor experience in the Gallery.

Key Responsibilities:

Reporting to a Security Supervisor (or nominated deputy), the MSO will:

• Provide front-of-house security and surveillance in the Gallery
• Monitor and report security, safety, and fire incidents to the supervisor on duty and complete the required documentation
• Participate in investigations regarding loss and assist with resolutions
• Complete the tasks outlined in the Security and Safety Management Plan
• Provide information to visitors about the Gallery’s exhibitions, events, activities, and services
• Adhere to all of the Gallery’s policies, procedures, and instructions from Security Supervisors (or nominated deputies)
• Conduct other duties as required

The successful candidate should demonstrate the appropriate experience as outlined below:

• A minimum of one years’ experience of working in a security role, a customer service role, front-of-house role, or related area
• Experience in using security, safety and fire equipment
• Basic IT knowledge of MS Office packages
• Relevant educational background in Security is preferable
• Previous work experience in a museum, arts or cultural environment is desirable
• Ability to speak foreign languages is advantageous
• Participate in job-related training in order to refresh and / or upskill professional development

Skills, Talent and Abilities

• A proven record of remaining calm while working under pressure when dealing with incidents
• An ability to make sound judgements in emergency situations
• A track record of working on own initiative whilst being part of a larger team
• Exceptional interpersonal and communication skills coupled with a professional, polite and courteous manner when dealing with staff and visitors
• An energy, enthusiasm and a willingness to contribute effectively to a positive visitor experience and keep abreast of Gallery-wide activities
• A positive, flexible and proactive approach to work allied with an ability to deliver an effective security presence at the Gallery

Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with NGI screening, security and Garda vetting procedures.

Gallery work environment

The MSO is required to work predominately indoors. Nonetheless, on occasion outdoor work is required such as standing and foot patrol. It is imperative to note that the successful candidates should be physically fit and be willing and able to perform all tasks associated with this post.

Conditions of employment

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with NGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Citizenship Requirements

Eligible candidates must be:

1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or

2. A citizen of the United Kingdom (UK); or

3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

4. A non-EEA citizen who has a Stamp 4 permission or a Stamp 5 permission.

Please note: A 50 TEU permission, which serves as a replacement for Stamp 4EUFAM after Brexit, is considered equivalent to Stamp 4.

To qualify candidates must be eligible by the date of any job offer.

Job Details and Application Information

Hours of work: Full-Time

As per Circular 14/2022: Revision of Working Hours in the Civil Service, in this regard, a minimum of 35 hours per week will apply for a full-time position. This is subject to change, based on local/national agreements.

Salary:

Salary will be in accordance with the NGI Attendant Grade, Tier 1 Band 2 (PPC) salary scale €686.72 gross per week as per 1 March 2025 pay adjustments.

Candidates should note the National Gallery of Ireland complies with Department of Public Expenditure and Reform regulations and guidelines on Public Service pay and conditions of employment.

Annual Leave:

The successful candidate will be entitled to 24 days of annual leave pro rata.

Superannuation: The successful candidate will be placed on the public sector pension scheme.

Benefits: The Gallery provides staff the opportunity to participate in the tax saver and cycle to work schemes.

Contract Duration: Permanent

Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.

How to apply:

To apply for this position, please provide the following documents (in PDF Format):

• A cover letter, which should be no more than two pages
• A CV, which should be no more than two pages

Panel

Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled.

Closing date for receipt of applications: 18 June 2025

Interviews will be scheduled in early July 2025

At the National Gallery of Ireland, we value equity, diversity and Inclusion we recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

The National Gallery of Ireland is an equal opportunities employer