NAAS-- - Patient Experience Manager

Grade VII Patient Experience Manager

Quality & Patient Safety Department, Naas General Hospital.

There is currently one permanent and whole time vacancy available.

A panel may be formed as a result of this campaign for Patient Experience Manager, from which current and future, permanent and specified purpose vacancies of full or part time duration may be filled.

Informal Enquiries

Michelle Lynch

Quality & Patient Safety Manager

Naas General Hospital

Email: michelle.lyncp3@hse.ie

Phone: 045 849802.

DML is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact:

Michelle Lynch

Quality & Patient Safety Manager

Naas General Hospital

Email: michelle.lyncp3@hse.ie

Phone: 045 849802

Purpose of the Post

The Patient Experience Manager will play a vital role in building and strengthening relationships with patients, their families and staff in Naas General Hospital. This service will empower patients to ensure their voice is heard.

The Patient Experience Manager will play a key role in contributing to the Hospital’s QRPS Department. The post-holder will be expected to demonstrate expert leadership and management skills in the development and delivery of best-practice in driving the quality agenda for Naas General Hospital. This will include the management of service user feedback and the implementation of innovative programmes for service user engagement to ensure the continuous improvement of patient care. The post holder will foster excellent working relationships with multi-disciplinary teams. He/she will contribute to a mutually supportive and effective team culture within the QRPS Department.

Eligibility Criteria

This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867

Candidates must on the latest date for receipt of completed applications demonstrate experience as relevant to the role:

Eligible applicants will be those who on the closing date for the competition:

(a) Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent)

And

Have not less than two years satisfactory experience either in that office or in an office at a level not lower than that of Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004

And

(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.

And

Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI) in a relevant discipline.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character