National Managed Print Programme Manager

Remuneration

The salary scale for the post is Grade VIII

€83,911 €84,665 €87,976 €91,301 €94,600 €97,912 €101,207 (01.06.2026)

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Location of Post The Chief Technology Officer is open to engagement in respect of flexibility

around the expected level of on-site attendance required at one of the below hubs, in the context of the requirements of this role and the HSE’s Blended Working Policy. There is a requirement on a minimum level of attendance at Dr Steevens’ Hospital, Dublin 8 and/or for relevant national meetings.

Technology & Transformation currently have a number of digital hubs throughout Ireland:

• Dr. Steevens’ Hospital, Dublin

Ospidéal Dr Steevens’, Baile Átha Cliath

• Bective Street, Kells, Meath

Sráid Bheigthí, Ceanannas, Co. na Mí

• Feehily’s Business Centre, Duck Street, Sligo

Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach

• Áras Sláinte Chluainin, Manorhamilton, Leitrim

Áras Sláinte Chluainín, Chluainín Uí Ruairc, Co. Liatroma

• Áras Sláinte, Wilton Road, Cork

Áras Sláinte, Bóthar Wilton, Corcaigh

• Dublin Road, Lacken, Kilkenny

Bóthar Bhaile Átha Cliath, Cill Chainnigh

• Merlin Park Hospital, Galway

Ospidéal Pháirc Mheirlinne, Gaillimh

• 98 Henry Street, Limerick

98 Sráid Anraí, Luimneach

• Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly

Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí

• Southgate Shopping Centre, Colpe Cross, Drogheda, Meath

Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí

• University Hospital Kerry, Tralee, Kerry

Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí

• Hale Street, Ardee, Louth

Shráid Héil, Bhaile Átha Fhirdhia, Có. Lú

• St. Luke’s Hospital, Western Road, Clonmel, Co Tipperary,

Ospidéal Naomh Lúcás, Bóthar an larthair, Cluain Meala, Co. Thiobraid Árann

There is currently 1 specified purpose (36 months) whole-time vacancy available.

A panel may be formed as a result of this campaign for Grade VIII National Managed Print Programme Manager, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.

Purpose of the Post

The primary purpose of this role is to lead the national implementation of the Managed Print Programme, ensuring successful delivery of a standardised, secure, and cost-effective Managed Print Service across the organisation.

The post holder will provide senior leadership across Technology and Transformation services, with a particular focus on driving the transition to a nationally governed Managed Print operating model, aligned with organisational strategy and procurement frameworks.

Principal Duties & Responsibilities include:

Purpose and Programme Leadership

• This post is established to lead the national Managed Print implementation programme.

• Provide strategic and operational leadership for the design, delivery, and transition to a centrally hosted, redundant Managed Print infrastructure supporting the organisation nationally.

• Oversee the end-to-end lifecycle of the programme, including planning, procurement, deployment, transition, and optimisation.

Managed Print Strategy, Architecture and Delivery

• Lead the design and implementation of a vendor-agnostic, centrally governed Managed Print solution, integrating multiple vendors into a unified national service.

• Define and implement the target operating model for Managed Print Services, including governance, standards, and service integration with End User Technology platforms.

• Ensure the delivery of a highly available, resilient and secure central infrastructure, including redundancy, failover, and business continuity capabilities.

• Oversee print management software, print queue architecture, authentication models, and secure print release solutions.

National Deployment and Regional Engagement

• Lead large-scale deployment of Managed Print Services across multiple regions and sites within a complex, distributed organisation.

• Work closely with regional stakeholders, local IT teams, and service owners to plan and coordinate rollout activities.

• Provide expert advice and guidance to regions on device standardisation, print optimisation, and transition planning.

• Ensure consistent adoption of national standards while accommodating operational requirements.

Procurement, Contract Consolidation and Vendor Integration

• Lead and support public procurement activities for Managed Print Services in line with HSE and OGP requirements.

• Provide expert advice and guidance to regions to reduce and consolidate legacy and fragmented print contracts in line with HSE and OGP requirements.

• Manage vendor onboarding and integration into a centralised, vendor-neutral ecosystem.

• Ensure all suppliers meet defined service levels, security standards, and contractual obligations.

Infrastructure Management, Operations and Support

• Establish and oversee operational routines for the maintenance, patching, upgrading, and support of the central Managed Print infrastructure.

• Define and implement service management processes, including incident, problem, and change management.

• Develop and monitor Service Level Agreements (SLAs), KPIs, and performance metrics for service delivery.

• Ensure effective support models, including escalation pathways and integration with National Service Desk, Local IT teams and 3rd level support.

Print Services Configuration and Device Integration

• Oversee print driver strategy, deployment, and configuration across the estate, ensuring compatibility, security, and standardisation.

• Ensure integration of Managed Print Services with endpoint management platforms (e.g. Intune) and identity services.

• Standardise printer configurations, access controls, and user experience across all locations.

Governance, Risk, Audit and Compliance

• Support internal and external audit processes, ensuring Managed Print Services meet compliance, security, and regulatory requirements.

• Develop and maintain governance frameworks, policies, and standards for Managed Print.

• Maintain risk registers and ensure appropriate mitigation strategies are implemented.

• Ensure alignment with cybersecurity, data protection, and ICT governance policies.

Financial Management and Optimisation

• Manage programme budgets and ensure delivery within approved financial parameters.

• Drive cost optimisation initiatives, including licencing, reduction in print volumes, device rationalisation, and energy efficiency.

• Provide financial reporting, forecasting, and value-for-money analysis.

Stakeholder Management and Communication

• Engage with senior management, clinical and operational stakeholders, and external partners.

• Provide regular reporting on programme progress, risks, and outcomes.

• Establish consultative forums to inform service design and continuous improvement.

People and Resource Management

• Lead, manage, and develop a multidisciplinary team, including internal staff and external partners.

• Ensure effective resource planning and allocation to support programme delivery.

• Promote a culture of accountability, collaboration, and continuous improvement.

Continuous Improvement and Service Evolution

• Drive continuous improvement of Managed Print Services post-implementation.

• Monitor emerging technologies and industry best practices.

• Ensure scalability and adaptability of the service to meet future organisational needs.

General

• Possess a working knowledge of relevant Health Information and Quality Authority (HIQA) Standards, ensuring compliance with associated HSE protocols.

• Actively participate in sustainable energy, water, and waste initiatives to promote a more efficient and environmentally conscious health service.

• Represent the organisation as a spokesperson when required, fostering positive communication with internal and external stakeholders.

• Demonstrate proactive commitment to effective communication with all relevant parties.

The above job specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role:

• Significant experience working at a senior management level within ICT in a large, complex organisation.

• Demonstrated experience in delivering large-scale Managed Print deployments or similar enterprise-wide infrastructure programmes.

• Experience in procurement, contract management, and vendor management.

• Experience working with multiple internal and external stakeholders across distributed organisations.

And

Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Other requirements specific to the post

• Access to appropriate transport to fulfil the requirements of the role, as post will require the holder to travel to attend meetings at various sites

• Flexibility in working hours to meet the needs of the service.

Skills, competencies and/or knowledge

Professional Knowledge & Experience

Demonstrates:

• Experience leading the planning, deployment, transition, and ongoing optimisation of enterprise print and scan management solutions across a large and complex organisation.

• Strong understanding of managed print & scan architecture, secure print solutions, print governance, fleet optimisation, device lifecycle management, and associated service delivery models.

• Knowledge of highly available, centrally managed technology infrastructures and the principles required to support resilient national services.

• Strong understanding of identity and access management, data protection, cybersecurity controls, and risk management principles relevant to end-user and print services.

• Significant understanding of end-user technologies, including operating systems, endpoint management, hardware, peripherals, networking fundamentals, and workplace technology services.

• Demonstrated experience leading and managing large-scale technology programmes and ICT-enabled organisational change initiatives

• Proven track record of delivering strategic programmes that achieve measurable operational, financial, service, and user-experience benefits.

• Experience establishing programme governance structures, controls, reporting frameworks, and performance measures to ensure successful programme delivery.

• Experience managing programme risks, dependencies, issues, and escalations across multiple stakeholders and organisational functions.

• Ability to develop and implement strategic roadmaps aligned to organisational objectives and digital transformation priorities.

• Experience managing complex supplier relationships, contracts, procurement activities, and service performance arrangements.

• Experience overseeing budgets, financial planning, benefits realisation, resource allocation, and value-for-money initiatives.

• Ability to identify opportunities for service optimisation, standardisation, cost reduction, and continuous improvement at scale.

• Evidence of maintaining awareness of emerging technologies, industry trends, market developments, and best practice approaches.

• Demonstrated examples of applying innovation, new technologies, or improved methodologies to deliver measurable organisational value and service improvement.

• Awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital of Care 2030 and Sláintecare

Technical Knowledge

Demonstrates:

• Strong understanding of:

o Managed Print architectures and enterprise print management solutions

o Centrally hosted and highly available infrastructure design

o Print driver management, deployment, and configuration

o Endpoint management platforms

• Identity, access control, and secure print solutions

• A significant understanding of end user technologies such as operating systems (Windows, macOS, Linux), hardware components, peripherals, and networking fundamentals.

• Understanding of Cyber Risk management principles, including including data protection, and incident response to ensure the security of systems.

• Familiarity with key HSE policies and legislation, such as Financial Regulations, HR policies, FOI Acts, and Data Protection Acts. Knowledge and experience of leading and managing End User Technology programmes in a large complex organisation, as relevant to the role.

Team and Leadership Skills

Demonstrates:

• Experience in managing and leading a team in changing work practices in a challenging environment.

• Evidence of ability to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes.

• Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion

• Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives

• The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment.

• The ability to set team targets and to use influencing and negotiating skills to achieve high standards of service.

• The ability to work collaboratively, constructively and in an inclusive manner with all key stakeholders.

Planning and Organising Skills

Demonstrates:

• A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships.

• Strong evidence of excellent planning and implementation of programmes of work including awareness of resource management and importance of value for money.

• A capacity to negotiate and ensure delivery on stretched objectives.

• The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion.

• Strong focus on achieving high standards of excellence and measurement of performance.

• High level understanding of the day to day business challenges whilst not losing sight of long term strategic goals.

• The ability to operate effectively in a matrix working environment.

Evaluating Information, Problem Solving & Decision Making

Demonstrates:

• The ability to rapidly assimilate and analyse complex information; considering the impact of decisions before taking action; and anticipating challenges.

• The ability to consider the range of options available, involve other parties at the appropriate time and level to make balanced and timely decisions.

• Effective problem-solving capacity in complex work environments.

• A willingness to learn from experience and to identify opportunities to further grow and develop.

Communication & Interpersonal Skills

Demonstrates:

• Effective interpersonal and communication skills both written and oral, delivering complex information clearly, concisely and confidently.

• The ability to listen to contrary views and consider all insights and contributions in the management of service delivery.

• Strong written communication skills, in particular the ability to create and maintain accurate documentation, including user manuals, FAQs, knowledge base articles, and troubleshooting guides to assist end users and colleagues.

• Proven skill to attentively listen to end users, understand their issues and requirements, and provide appropriate solutions or guidance.

• An ability to build and maintain relationships with colleagues, partners and a wide range of internal and external stakeholders. Ability to lead others in fostering collaboration and good communication practices.

Commitment to providing a quality service

Demonstrates:

• Evidence of incorporating the needs of the service user into service delivery

• Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation

• Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers

• A commitment to continuing professional development