Network Design Specialist
Network Design Specialist
eir Business – eir Telecoms
Role, Purpose & Vision
The mission of eir Business is to create unmatched value for our customers by providing advanced networking & telecoms solutions that enable their businesses to achieve exceptional levels of mobility, agility, efficiency and competitive advantage. A key component to this is the provision of strong service management capability that is focused on ensuring that our customers experience distinctly superior service over the life of their contract with eir. This role is a key requirement for a Major Outsource Contract is critical to the successful delivery and operations of key Services for our customer.
Be part of the solutions team in the design of comprehensive complex designs for core voice and data networking solutions that meet our customer requirements.
Ensure successful acquisition of competitive business and maximise eir’s revenue and profitability per proposal/project.
Maximise the ‘managed service’ proportion/value of core voice and data networking solutions designed and sold.
Work directly with the customer as a trusted solution advisor to identify their business needs and propose potential Managed Networks solutions.
Maximise revenues earned through direct charging for consultancy and design services where possible.
Continuously improve our customer responsiveness and speed of solution design/proposal turnaround to the customer in line with Contractual Obligations.
Participate in product trials and seminars for technological advancement and impart knowledge promptly.
Ensure the efficient and effective acceptance of customer projects into the Management Centre.
Maintain certifications which contribute to overall company technical accreditations such as Cisco etc.
Contribute toward collaborative mechanisms for communication amongst peers and engineering disciplines throughout the wider eir group.
Contribute positively to the overall team culture, design authority and vision
Manage own personal development effectively.
Coach and mentor team members and assume responsibility for lead engineer on specific engagements.
Promote knowledge sharing amongst wider engineering teams
Work collaboratively and encourages cross disciplinary working between teams
Develop methods or approaches to achieve objectives more effectively and efficiently
Based in the Citywest campus with possible temporary assignments to Customer Locations.
Key Performance Indicators
Service Levels and KPI’s as detailed in Services Order 1 (Appendix 3A).
Customer satisfaction measured via the Balanced Scorecard.
Compliance metrics per contract monitored e.g. incident, event and problem management and processes and KPI.
Development and implementation of Continuous Service Improvement (CSI) initiatives.
Service Change Management.
Revenue retention and organic growth related to incident, event and problem management.
Understand the Group & Business strategy, (Employee Survey)
Adherence to Performance Management process.
Results Focus (3)
Change Orientation (3)
Problem solving (3)
Coaching and Development (3)
Qualifications, Knowledge & Experience
Qualifications – Business/Science Degree/Masters/MBA or equivalent Applicable Prior Experiential Learning (APEL).
Min 8yrs experience with Cisco Professional level certifications or equivalent e.g. CCNA, etc
Verbal & Written articulation of complex technical solutions
Experience of service provider or SI systems and processes.
Knowledge of Operational activities.
Knowledge of Fixed Line Telecommunications technology and infrastructure e.g. SIP
Knowledge of Systems and Process in Telecommunications technology, Managed Services and infrastructure.
Head of Outsource Service Operations