Network Ops Admin

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Role - GSC Network Operation Administrator

Duration - 6 month FTC

Location - Arklow office

Job description

• Operates consoles, online terminals, and monitoring stations for the Network within the GSC.

• This position works under supervision of the GSC Manager as well as being able to work alone and manage/prioritize your work involvements and activities daily.

• Inform the Manager as well as users, communication centers, support-staff, and vendors of system status, processing exceptions, and equipment malfunctions.

• Analyzes and resolves application and system events.

• Attend Incident bridge calls as required to help triage and resolve P2 incident tickets with other support team stakeholders.

• Provides proactive IT Operations support in a large, complex, high transaction environment.

• Closely monitors exception monitoring tools such as Netcool and spectrum to ensure established service levels are met.

• Demonstrates the sense of urgency and commitment required for managing a 24/7 operation.

• Maintains accurate, detailed, and timely incident records. Adheres to all policies, standards, and procedures.

• Covers peripheral Stratus Operator tasks within the GSC including providing cover for lunch breaks when required.

• Adopt a flexible approach when required to cover Change maintenance activity. Raise and participate in Change activity Service Now Tasks as required.

• When required and with agreement from the GSC Manager work on and with other teams on Network projects, audits and Compliance activities.

• Be innovative in relation to new products and equipment that is out there that may enhance Network Operations ie ThousandEyes and Cloud based monitoring.

• This role is shift work involving a 4 week cycle of 14 x 12 hour shifts (8am – 8pm and 8pm to 8am) including 2 weekends within the cycle.

• The role is onsite with ‘hybrid’ flexibility from time to time when resources allow.

Skillset

• Proactive problem solver with ability to work Technical issues at Tier 1 level and callout additional support thereafter.

• Good team player but with ability to work alone when required.

• Diligent finisher with an eye for detail.

• Good communicator both verbal and written with confidence to communicate with Business teams, Tech support teams, Customers and Elavon Management.

• Flexible when required to work long incidents over a 12 hour period.

• Basic Qualifications 

• High School diploma or equivalent 

• At least 1 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

• Preferred Skills/Experience 

• Enhanced understanding in : -Telecommunications -Hardware infrastructure -Computer operations -IT systems management..

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.