New and Used Car Sales Executive

Are you committed to delivering the best service for customers at all stages of their sales journey?

The ideal person will have/be:

• At least 2 years’ experience in a retail sales role in a target-driven environment

• Full, valid driving licence (aged 21+ for insurance purposes)

• Must be computer literate

• Possess excellent interpersonal skills and have a high degree of self-motivation

• Excellent time management skills, ability to prioritise workload and co-ordinate multiple tasks to meet deadlines

Desirable Criteria:

• Previous experience in a franchise car dealership

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

Key Responsibilities

• Proactively identify customer needs and promote suitable Mercedes-Benz vehicles and finance products

• Make suitable arrangements for customers to test drive cars and/or personally carry out vehicle demonstrations

• Accurately appraise and test drive customers’ cars being offered in exchange

• Keep fully up-to-date with product knowledge on the Mercedes-Benz product range and the comparable product ranges of direct competitors

• Refer all customers to the F&I team during first visit

• Process sales orders ensuring that delivery date expectations are recorded and managed, and that customers are kept regularly appraised of vehicle build progress

• Attend sales meetings and training courses as required

• Regular monthly catch-ups with GSM focused on your development, not just performance

Handover Activity

• Ensure customers are aware of pre-payment requirements

• Fully acquaint each customer with vehicle controls and other relevant information and make introductions to Service Team members

Follow-Up Activity

• Maintain regular contact and feedback with customers during ownership

Sales Displays

• Help ensure that showroom and forecourt are maintained to Manufacturer and Retailer standards

• Ensure that all displayed vehicles are correctly priced and display tax, registration, and consumption details