New Business Administrator

The New Business Team process all new applications for Life & Pensions. You will be responsible for the day to day management of queries from brokers, consultants and various internal teams while building and maintaining excellent working relationships. This is an exciting time to join a market leading business in a fast paced open and honest environment.

Full training with be provided and we will support you on your journey to learn about our customers.

Duties & Responsibilities:

• Deliver excellent customer service on telephone and email queries from Brokers.
• Processing customer applications, ensuring that they are completed within turnaround times and with high levels of quality
• Deliver high levels of first point resolution for our customers
• Liaising between Broker and Broker Consultants.
• Ensure that you comply with all mandatory regulatory requirements and in particular e.g complaint handing, CPC requirements, DPA, AML.
• To develop system, product and technical knowledge to ensure delivery of this service.
• Support the complaints resolution process to ensure complaints are dealt with promptly and properly with positive customer engagement in line with our obligations

Skills & Experience:

• Strong communication skills and questioning skills
• Exceptional attention to detail
• Have a strong customer focus including an enthusiastic and positive approach to work.
• The ability to thrive in a demanding, change orientated, and deadline driven environment.
• Ability to work on own initiative and be flexible and adaptable and open to change
• A strong drive to do the right thing for our customers
• A natural curiosity to identify improvements with a positive mind set and a can-do approach

What are the benefits of becoming part of the Aviva Team?

• Competitive salary
• Annual performance related bonus and pay review
• Paid holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days ( pro rata based on part time)
• Weekends to spend with your family and friends. We open Monday-Friday!
• Realistic opportunities for career progression
• Sponsored Exams through Insurance Institute of Ireland
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)
• An active sports and social club
• Generous defined contribution pension scheme
• Excellent range of flexible benefits to include a matching share save scheme, dental care schemes
• A full training programme to support you in your journey to learn about our products and customers.