New Car Sales Executive

Job Summary

Agnew Volkswagen are delighted to offer the exciting position of New Car Sales Executive within their established and successful team. The successful candidate will display a passion for our brand and ensure that every customer interaction is delivered with the highest level of individual care and respect. Your main responsibility will be to profitably sell the complete range of Volkswagen vehicles and associated products, paying particular attention to the latest innovative technologies available. The successful candidate will also enjoy a Volkswagen company car and fuel allowance.

Your skill set:

• At least 2 years car sales experience in a franchised dealership environment.

• Full, valid driving licence (aged 21+ for insurance purposes).

• Must be computer literate.

• Possess excellent interpersonal skills and have a high degree of self-motivation.

Key Responsibilities: The following responsibilities are core to the effective performance of all Sales Executives working within the Agnew Group. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately.

Prospecting & Pre-Sales Activity

• At point of first contact, accurately record all relevant customer and vehicle information.

• Carry out customer contact activity as required using data gathered from the Retailer customer database, telephoned customer enquiries, walk-ins, referrals and general research.

• Attend sales meetings and training courses.

• Ensure that supplies of vehicle brochures are kept available and up-to-date.

• Help ensure that showroom and forecourt are maintained to Manufacturer and Retailer standards.

• Ensure that all displayed vehicles are correctly priced and display tax, registration and consumption details.

• Relocate vehicles between showroom, forecourt and workshop as directed.

• Ensure that company cars are kept in a clean and tidy condition and are ready for presentation to any customer.

Selling Activity

• Greet and qualify customers ensuring that individual needs are correctly identified.

• Make suitable arrangements for customers to test drive cars and personally carry out vehicle demonstrators. Make alternative arrangements if a specific car is unavailable.

• Accurately appraise and test drive customers’ cars being offered in exchange.

• Keep fully up-to-date with product knowledge on the full product range and the comparable product ranges of direct competitors.

• Spend adequate time with each customer to understand their individual needs and to ensure that the Agnew Group Retail Experience is delivered on each and every occasion.

• Refer all customers to the Business Manager during first visit.

• Process sales orders ensuring that delivery date expectations are recorded and managed, and that customers are kept regularly appraised of vehicle build progress.

• Check vehicles prior to delivery and liaise with other team members in ensuring the PDI arrangements are handled effectively and pre-delivery commitments fully met.

Handover Activity

• Ensure customers are aware of pre-payment requirements.

• Make arrangements two days in advance with individual customers to deliver and hand over vehicles ensuring Business Manager is aware of delivery date.

• Prepare handbooks for vehicles and ensure all other documentation e.g., finance, contract hire is administered and signed in line with dealer practice.

• Fully acquaint each customer with vehicle controls and other relevant information and make introductions to Service Team members.

Follow-up Activity

• Contact each customer both three days and six months after delivery to ensure satisfaction and deal with any queries or issues.

• Maintain regular contact and feedback with customers during ownership.

Health & Safety

• Take an active part in upholding the Company’s Health and Safety Policy.

• Comply with Company legislation as set out in the Conditions of Employment.

• Notify Supervisor/Manager of damage or breakdown of equipment.

• Ensure work area is clean, tidy and in a safe condition in order to uphold Manufacturers’ and Company’s image.

Salary: OTE £45k + car