NI Apprenticeship Programme

What is the opportunity?

The Bank of Ireland apprenticeship programme offers an exciting chance to experience working life within financial services while completing a degree, BSc Hons - Leading on Customer Operations with Ulster University.

This is a fantastic opportunity to earn as you learn while starting your career within Financial Services. The BSc - Leading on Customer Operations is a fully funded degree - aligned to the future and current skills required to progress your career within Financial Services.

The 3 Year Degree Programme starts in September 2024. The degree programme combines live onsite campus lectures, webinars, tutor sessions and completion of assignments.

• Ensure customers are at the heart of everything we do, focussing on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Engage with customers and colleagues with high levels of positivity and drive, working flexibly and collaboratively across teams.
• Carry out activities accurately and efficiently, whether that be cash management, account opening, data input or processing applications.
• Demonstrate a desire to achieve results whether it be generating revenue, operational efficiency and building your own skills & capability through achieving your degree milestones.

• Self-motivated with the necessary drive to combine self -directed learning while working full time to attain the degree.
• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

2 A levels

There's never been a more exciting time to work at Bank of Ireland - we are going through an outstanding period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital world.

With a variety of roles across Customer Service and Operational Support within our Retail Bank. The apprenticeship programme is an incredible opportunity whether you're about to enter the world of work for the first time or looking for a career change.

The Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Manage Risk - Self
• One Group, one team - Self
• Agile - Self