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Night Auditor

Park Inn By Radisson Shannon Airport
Shannon, Clare
€10.05 per hour
Part-time

Night Auditor

Part time position

PRIMARY OBJECTIVE OF POSITION

To provide efficient, prompt, trouble free, courteous service, and security to guests at all times in line with the hotel’s guidelines, and Park Inn By Radisson corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT - THERE WILL ALSO BE A NUMBER OF CLEANING DUTIES INVOLVED

  • Is available to register, process, and greet guests promptly
  • Checks the daily arrival list
  • Welcomes guests to the hotel
  • Responds to guests requests for information about the hotel and its surroundings
  • Arranges for special services requested by guests
  • Stays current with developments in the hotel by reviewing the communication handbook each shift; updates handbook for next shift
  • Arranges fulfilment of customer services by supplying limited services in the following areas:- Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service
  • Prepares guest arrivals list daily
  • Allocates rooms and issues appropriate keys
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
  • Changes room rates and guest rooms if approved by Front Office Manager
  • Handles incoming guest room reservations
  • Is aware, at all times, of current room status and room availability
  • Is fully aware of Park Inn by Radisson service concepts
  • Is fully aware of, and knows how to handle, all current and future hotel promotions
  • Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
  • Increases hotel revenue by promoting food and beverage alternatives within the hotel
  • Minimises loss of revenue by adhering to all established credit procedures
  • Insures all guests establish credit upon check-in
  • Receives proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting and Service Manager
  • Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
  • Adheres to hotel policies regarding the use of cash banks
  • Communicates effectively with customers, colleagues, and supervisors
  • Demonstrates teamwork by co-operating and assisting colleagues as needed
  • Keeps effective key control
  • Ensures that guest mail and messages are delivered promptly
  • Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
  • Issues safety deposit boxes to guests upon request
  • Uses the ABC approach to respond to negative comments and complaints; and notifies management immediately for appropriate follow-up
  • KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

  • Is fully conversant with the hotel reservation system Opera
  • Is able to operate phones, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment 
  • SECURITY, HEALTH AND SAFETY

  • Ensures that own cash is secure at all times
  • Ensures all discrepancies in own cash are declared to the Front Office Manager and Hotel Controller
  • Ensures that guest details are not disclosed
  • Maintains high confidentiality in regards to guest privacy
  • Takes action on any suspicious behaviour of guests and staff, and reports to the Front Office Manager, and Security for proper follow-up
  • Informs Front Office Manager and Housekeeping regarding lost and found objects
  • Ensures that all potential and real hazards are taken care of immediately, and are reported appropriately
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Follows emergency procedures to provide for the security and safety of guests and employees
  • Works in a safe manner that does not harm or injure self or others
  • Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
  • Anticipates possible and probable hazards and conditions and informs the Front Office Manager, and Department Heads accordingly
  • Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct 
  • MISCELLANEOUS

    Attends meetings and training required by the management

    Accepts flexible work schedule necessary for uninterrupted service to hotel guests

    Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager

    Continuously seeks to endeavour professionalism in own job function

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