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Night Manager

Cork International HotelCorkFull-time

Night Manager

Main duties & responsibilities:

  • Is available to register, process, and greet guests promptly
  • Checks the daily arrival list
  • Welcomes guests to the hotel
  • Responds to guest’s requests for information about the hotel and its surroundings
  • Arranges for special services requested by guests
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Arranges or delegates fulfilment of customer services by supplying limited services in the following areas:

- Telephone services

- Business Service Centre

- Housekeeping

- Reservations

- Room Service

- Bar service

  • Prepares night audit reports as requested
  • Develops and maintains a working relationship with the local fire, police and government agencies
  • Patrols the hotel on regular basis and documents activities in accordance with safety and security policy
  • Process written reports involving security at the hotel by communicating hazards with department heads and taking appropriate action
  • Develops written procedure for handling any emergency that would require partial or complete evacuation of the hotel such as fire, armed robbery, severe injuries, power failure or bomb threats
  • Ensures that all hotel entrances and exits are locked and unlocked per hotel policy
  • Maintains hotel key management procedure and ensures that all keys are accountable and only authorized persons have access to keys
  • Closes the different outlets at closing time or liaising with the supervisors.
  • Ensures that all meeting rooms and conference rooms are secured to keep unauthorized individuals out of area and prevent theft.
  • Completes daily security log, including pertinent information from the shift.
  • Anticipates possible and probable hazards and conditions and either corrects them or act to prevent them from happening
  • Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest’s name, address and method of payment
  • Changes room rates and guest rooms if a discrepancy found and informs the morning management about the changes
  • Handles incoming guest room reservations
  • Handles reservations for guests with rental cars, restaurants, etc.
  • Is aware, at all times, of current room status and room availability
  • Is fully aware of Trigon Hotel Group service concepts
  • Is fully aware of, and knows how to handle, all current and future hotel promotions
  • Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy while also proactive selling
  • Increases hotel revenue by promoting food and beverage alternatives within the hotel and managers upselling and proactive sales technique amongst the night team.
  • Familiar with the Owners and key stakeholders
  • Minimises loss of revenue by adhering to all established credit procedures
  • Insures all guests establish credit upon check-in
  • Receives proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting and Front Office Manager
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Communicates effectively with customers, colleagues, and supervisors
  • Demonstrates teamwork by co-operating and assisting colleagues as needed
  • Keeps effective key control
  • Ensures that guest mail and messages are delivered promptly
  • Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
  • Issues safety deposit boxes to guests upon request
  • Maintains a clean and tidy lobby, and performs light cleaning duties if required
  • Continually look at new ways to improve service standards and offerings at Trigon Hotel Group
  • To complete a weekly rota ensuring adequate coverage, effective holiday control and cost-effective wages in line with projected business.
  • Respond to guest comments and criticism in a constructive and positive manner, looking at as an opportunity to build guest count. Educate and empower team to act in a similar capacity.
  • Demonstrate and encourage all member of team to a high ethical standard always, adhering to standards laid out in the Company’s handbook
  • Conduct regular communication with team and attend departmental communication meetings
  • Ensure team receive timely and meaningful performance reviews or job chats
  • Carry out team training's on an ongoing basis

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