Night Manager / Security Officer

Deer Park Accommodation is an emergency accommodation unit for Ukrainian war refugees with 68 rooms. We are looking for a Night Manager / Security Officer to join our team and cover Maternity Leave period in Howth, Dublin 13.

Job Summary:

As Night Manager / Security Officer your role will be to assist the Management Team in ensuring smooth operation of all areas of the accommodation and to ensure the highest standards of customer service and oversee effective and efficient operation of all areas.

Main Duties:

• To support the management team ensuring the smooth running of the accommodation operation during the night shift.
• To manage the operation of the accommodation unit at nights ensuring they are adequately supervised.
• To deal with resident queries and complaints in a friendly and efficient manner, ensuring resident satisfaction.
• To ensure an organised order of work is in place in all areas and that appropriate service systems are in use throughout the property.
• To liaise with the Accommodation Manager regarding all operational issues.
• To ensure a high level of operational standards.
• To actively participate in any training and personnel exercises and ensure that new procedures and implemented throughout the team.
• To wear the correct uniform to Company standard ensuring your name badge is worn at all times whilst on duty.
• Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required. It is an express condition of employment that you are prepared, whenever necessary, and where physically capable of doing so, to transfer to any alternative departments or duties either on a temporary or permanent basis within our business. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential from our work force.
• Dependent on business levels within the accommodation, you will be required to assist with duties as directed by the Accommodation Manager. These duties may include assistance in duties/ operations in all areas of the accommodation and/or its operation.
• To implement all Health and Safety policies (HACCP) and to ensure that reasonable care is taken for health and safety of yourself, other employees, residents and any other persons on the premises.
• To inform the Accommodation Manager immediately in the event that you or a member of your team are involved in or witness to any accident or incident on the property and ensure that incident reports are completed as required.
• To be aware of promote fire and other safety drills and have knowledge of first aid procedures and location of first aid equipment.
• Assume overall responsibility for the safety and security of the property and to carry out specified security duties: including patrols, access control, alarms etc.
• Patrol designated areas throughout the property in accordance with outlined security procedures
• Complete incident reports and required documentation for all security incidents
• Ensure all employees, residents and the public have proper credentials for accessing areas of the property
• Respond to emergencies and incidents on the property promptly and according to policy

What we are looking for

• A passionate Night Manager / Security Officer with strong night work experience, good team work and high level communication skills within the Hospitality Industry in the irish market (min 3 years)
• Excellent leadership skills
• Flexibility and availability to work as rostered according to the company's needs
• Customer service skills
• Proven experience with Property Management Systems
• MUST hold a valid PSA license

What we offer

• Competitive salary DOE
• Employee meal
• Parking
• Continuous Professional Development opportunities
• Employee Assistance Program
• Discounted gym membership
• Free golf, subject to availability

Howth Castle and WSHI Unlimited Company is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.