PRIMARY DUTIES AND RESPONSIBILITIES:
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
To assist in achieving hotel and departmental goals in relation to mystery audits, customer comment, etc.
To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
To assist in actively and positively promoting sales within the department and maximize every sales opportunity.
Portering and cleaning duties in line with standards
Other duties as required.
Previous experience working at the Front Desk of a similar 4 or 5 star property preferable
Excellent customer service skills.
Strong communication, interpersonal and organisational skills.
Fluent English essential
Opera experience essential.
Full Driving Licence essential